Senior Customer Resident Architect

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About Us

Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.

About the Role

We are seeking an experienced Senior Customer Solutions Resident Architects to join our team. In this role, you will drive critical customer outcomes by delivering high-impact technical guidance to strategic accounts. You will be part of a high-visibility initiative that supports pre-sales, accelerates adoption, enables key migrations, and mitigates churn risks.

This role is designed to deploy RA-level expertise flexibly, aligning with customer and business needs to drive growth, retention, and expansion.

What You'll Do

Accelerate Customer Success Across the Lifecycle

Support strategic pre-sales opportunities by providing technical expertise to prospects

Assist in launching and onboarding new customers who have not purchased RA services, ensuring they successfully adopt dbt Cloud

Execute proactive adoption plays, including migrations, new feature implementations (e.g., Semantic Layer, Mesh), and major version upgrades

Lead reactive adoption initiatives to de-risk churn or contraction and position accounts for future growth

Deliver Technical Excellence

Advise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environments

Build solution MVPs and guide long-term technical strategies tailored to customer needs

Engage on multiple projects simultaneously with clear scoping, start and end dates, and outcome tracking

Collaborate Across Teams

Partner closely with Customer Solutions Architects (CSAs), Sales, Solutions Architects, Training, and Support

Provide feedback to Product and Engineering to improve customer experience and prioritize technical needs

Champion customer success through thoughtful, transparent communication and cross-functional collaboration

Advance Best Practices and Team Impact

Help build out and refine this evolving function alongside the broader RA organization

Track and manage capacity and engagement effectiveness similarly to other RA-led initiatives

What You'll Need

5+ years of experience in technical customer-facing roles such as post-sales consulting, technical architecture, or solution delivery

Expertise with at least one modern cloud data platform (Snowflake, Databricks, BigQuery, or Redshift)

Hands-on experience deploying or configuring dbt Cloud, with at least 1 year working with dbt

Strong proficiency in SQL; working knowledge of Python in analytics contexts preferred

Comfort leading technical project delivery — managing scope, timelines, and stakeholder expectations across multiple simultaneous engagements

Clear, concise communication skills for both technical and executive audiences

A collaborative mindset — thriving in a remote, transparent, and highly cross-functional organization

Willingness to travel 2–4 times per year for company-wide events

What Will Make You Stand Out

dbt Analytics Engineering Certification

Ability to influence technical direction and build consensus across internal and customer teams

Experience with traditional enterprise ETL tools (e.g., Informatica, Datastage, Talend) and how they relate to modern data workflows

Familiarity with strategic sales or renewal processes, including proactive and reactive adoption efforts

Proven success accelerating usage, adoption, and expansion in large, complex accounts

Remote Hiring Process

Intervi…