Certified Medical Assistant (CMA)

Certified Medical Assistant (CMA)

Job Title: Certified Medical Assistant

Department: Medical Support Staff

Reports To: Clinical Lead, Practice Administrator, & Managing Physician

Primary Job Responsibilities:

• Rooming Patients
• Assist patients from lobby to designated exam room
• Obtain full set of vital signs including height and weight
• Collect appropriate data regarding patient’s chief complaint
• Prepare patient and chart by obtaining medical records, labs, radiological and other procedural reports for the physician
• Messages
• Process patient phone calls and assigned tasks in a timely fashion
• Prioritize messages, tasks, and call-backs in an appropriate manner
• Obtain essential information regarding patient concerns and/or requests
• Consult with physician and/or managers as appropriate
• Document all information in patient chart
• Patient Care
• Schedule appointments and procedures
• Exude excellent customer service and professionalism, always
• Forecast provider schedules on a weekly/daily basis to assure physician time is optimized for patient care.
• Chaperone and assist with procedures as requested and directed by a physician
• Obtain prior-authorizations for procedures and/or medications
• Coordinate with physician regarding the timely facilitation of prescription requests / refill requests
• Serve as the liaison between the physician & patient (acting only by direction of the physician and within the limitations of your scope of practice as a medical assistant)
• Update scheduling templates to reflect physician time off, call schedule updates, etc., and communicate changes to all office & IMA administration
• Educate patients regarding diet, blood pressure, self-injection, medication administration, etc. only as authorized by a physician
• Prioritize workload to optimize patient care within a reasonable time frame and notify supervisor of any inability to carry out specific duties
• Frequently evaluate the quality assurance of patient care

Job Responsibility Includes (but is not limited to):

• Practice cost containment when using supplies
• Meet goal expectations in a timely fashion.
• Adequately communicate with supervisor and/or team if goals cannot be met
• Submit paperwork and/or documentation in a timely fashion
• Clean and restock exam rooms / patient common areas
• Ensure all products kept and used have not expired and replace when necessary
• Act as a resource to both patients & other medical support staff when appropriate
• Maintain licensure, certifications, and other educational requirements as well as maintaining proficiency of technical skills and professional capabilities
• Attend department and staff meetings; contribute suggestions/recommendations
• Maintain patient confidentiality in all matters and all times. Remain current and compliant with both HIPAA & OSHA mandates & guidelines
• Maintain a clean and organized work space
• Maintain a neat and professional appearance as specified in the dress code policy
• Collaborates with Administration in maintaining and upgrading the Greenway Intergy system.
• Works professionally with Administration, the clinical team, other hospitals/offices/facilities, and physicians/clinicians to ensure patient needs are met for clinical and scheduling purposes.
• Interactions should be both diplomatic and professional at all times.
• Performs other duties as assigned.

Education: Graduation from accredited program for Medical Assistants, Current CMA (or RMA) certification, & current BLS certification.

Experience: One year medical office experience with one year of experience in a clinical setting.

Performance Requirements:

Knowledge:

• Knowledge of medical practice protocols related to certified medical assistant position.
• Knowledge of medical terminology for interpreting physician instructions and patient needs.
• Knowledge of grammar, spelling, and punctuation to type from draft copy and review and edit reports and correspondence.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Knowledge of confidentiality requirements related to patient information.

Skills:

• Skill in handling incoming phone calls and triaging appropriately.
• Skill in both written and verbal communication.
• Skill in serving as resource to clinic, front, & scheduling staff with questions or issues and about the Intergy system or IMA processes and protocols.

Abilities:

• Ability to communicate instructions clearly.
• Ability to collaborate with all levels of clinicians and staff to meet needs.
• Ability to analyze data reports and make recommendations for improvement.
• Ability to type 60 words per minute using word processing software.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.
• Ability to work with little supervision.
• Ability to establish and maintain effective working rel…