Enrollment Specialist, Alberta, Remote

About Carewell

Carewell is a category-defining business dedicated to providing trusted caregiving solutions and support for individuals and families. Through Carewell Family Services, we extend our commitment beyond products to person-centered navigation, care coordination, and advocacy services that address both medical and social needs. Our approach emphasizes compliance, scalability, and high-quality patient experiences while working in close partnership with clinicians and community resources to support better outcomes.

About the Role

This is a ground-floor opportunity to join a growing care navigation program at a moment when your contribution will directly shape how it scales. As an Enrollment Specialist, you are the first human voice a patient hears — and your job is to make that call count. You will introduce patients to a program designed to support their health and everyday needs, earn their trust, navigate their questions and hesitations, and secure their participation.

This is an elevated, patient-centered outreach role in a healthcare context. The right person brings warmth and persistence in equal measure, is energized by meaningful conversations with older adults, and understands that a successful enrollment isn't measured by a verbal yes — it's measured by a patient who shows up.

This program is early-stage, and this role is being built in real time. Processes will evolve, priorities will shift, and some days the answer to "how do we do this?" will be "let's figure it out together." If that sounds frustrating, this isn't the right fit. If that sounds like an opportunity, keep reading. We’ll be looking for a partner that can provide feedback and help us shape the program as it evolves.

What You'll Do

Patient Outreach & Enrollment

Queue Management: Conduct outbound outreach to prospective program participants, working a structured referral queue with consistency and professionalism.

Patient-Centered Communication: Introduce the program using plain, accessible language — communicating tangible benefits without clinical jargon or unnecessary complexity.

Relationship Building: Build rapport with older adults, including those who may be skeptical, confused, or reluctant.

Objection Handling: Proactively address common concerns and objections with warmth and confidence.

Compliance & Consent: Obtain all required verbal consents individually and in sequence — consent documentation is a hard compliance gate; no scheduling proceeds without it.

Data Management: Gather required patient information during the outreach call and record it accurately in real time across applicable systems.

Intake & Enrollment: Complete and document a clinical intake questionnaire with prospective patients who wish to enroll in the program.

Appointment Scheduling: Coordinate and schedule the patient's initiating clinical appointment upon successful enrollment.

Documentation & Compliance

Real-Time Documentation: Document all required information in real time during and immediately following each patient call.

Rigorous Compliance: Follow all consent and compliance procedures without exception — consent gates apply strictly regardless of volume pressure or time constraints.

System Accuracy: Log all outcomes and relevant patient details in program systems consistently, accurately, and thoroughly.

Professional Growth: Respond constructively to quality reviews, call coaching, and performance feedback — structured coaching is a regular and vital part of this role.

KPI’s You’ll Drive

Outreach attempts per day — number of calls and contacts made

Contact rate — % of outreach attempts that result in a live conversation with the patient

Attempts to contact — average number of touches required to reach a patient

Enrollment rate — % of contacted patients who consent and are enrolled with a same-call appointment booked

E/M show rate — % of enrolled patients who complete their initiating clinical appointment; this is the true measure of a successful enrollment

Re-engagement Rate — % of initially unreachable or hesitant patients successfully converted after follow-up outreach

Documentation accuracy & timeliness — % of calls with complete, same-day documentation

Call quality score — from structured coaching and QA reviews; measures compliance gate adherence, rapport, plain language use, and objection handling

Who You Are

Required

Must be located in Alberta, Canada and authorized to work in Canada without employer sponsorship

Must have availability Saturday - Wednesday 9am-6pm EST

Remote work experience with a demonstrated track record of self-directed performance

1+ years of patient-facing healthcare experience (e.g., medical clinic front office, patient registration, care coordination, enrollment, or telehealth outreach)

Proven outbound sales, conversion, or telephonic outreach experience

Track record of objection handling and closing in a high-volume call environment

Ability to sustain energy, warmth, and professionalism across a full da…