Service Foreman

As a Foreman, you are a critical member of our Service team and essential to getting our customers back on the road. Qualified candidates will have master technician skills, DTNA expert certifications, and a proven history of continually producing quality work and being a leader in the shop. The Foreman mentors technicians, monitors high-volume workloads, and oversees entire shop floor operations for efficiency, compliance, safety, and quality. This role also requires a positive leader with strong interpersonal communication, customer service, time management, and coaching skills.

This position will work Monday-Friday, 8am-5pm.

WHAT YOU'LL DO:

Lead technicians by providing constructive feedback, technical resources and support, and mentorship to help them succeed in their current roles and build skills for growth.

Exhibit exceptional work habits and commitment to delivering consistent, high-quality work as a leader within the Service department.

Conduct weekly huddles with technicians to inform them of any important notices and exchange feedback regarding shop operations, cleanliness, safety, or job performance matters.

Ensure technicians follow company and OEM policies, document recommended remedies, and notify management if any additional course of action is necessary.

Provide product updates and timely technical training to increase their knowledge base.

Utilize Dealer Management System and team collaboration to continually monitor the status of all active repairs to keep jobs on schedule and proactively communicate with the Service Dispatcher on any observations or potential warnings.

Liaise between technicians in the shop and Service Admin to minimize delays, expenditures, and performance disruptors.

Communicate with customers that require a highly technical skillset via various channels.

Monitor shop tooling condition, cleanliness, organization, and safety according to company and Elite Support guidelines.

What We're Looking For:

High school diploma or GED with additional trade school and/or factory OEM technical training

Valid Driver's License with ability to meet insurance requirements is required; Class A CDL with air brake endorsement is highly preferred

10+ years of DTNA experience is required

Demonstrated heavy-duty, hands-on technical experience in a truck dealership or independent shop setting with knowledge of heavy-duty truck repair methods is a plus

HVAC certification required

Demonstrated mechanical aptitude with a strong personal conviction of producing quality work

Fundamental welding and fabrication skills; advanced skills are a plus

Resourceful, collaborative team leader with the ability to also thrive in fast-paced situations

Familiarity with Elite Support or other lean management principles strongly encouraged

Candidates must have their own tools; TCI provides specialty and OEM-required tooling for on-site, communal use

Ability to repeatedly and safely lift up to 70 lbs. unassisted

Must participate in a pre-employment background check and drug screen

WHAT WE OFFER:

Pay Range: $55,061.76 - $82,592.64 per year and the position is incentive eligible.

401(k) with company match

Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance

Paid time off including paid volunteer time

Disability insurance

FSA and HSA options

Company paid Life and AD&D insurance

Maternity leave

Employee assistance program

Wellness program

Company paid uniforms

Company paid boot allowance

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com .