Senior Account Manager, Commercial Lines (Hybrid - Upstate NY) (Hiring Immediately)

NFP, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers, helping companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people‑first approach. The Senior Account Manager is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. The position requires supporting them in day‑to‑day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. The Senior Account Manager will have responsibility for managing the renewal and marketing process from start to finish, in conjunction with the Account Executives and Advisors. In addition, this person prepares materials for presentations and communications and assists team members with day‑to‑day client servicing. At this level, the Senior Account Manager takes an active speaking role in client meetings, maintains relationships with clients and carrier contacts, and works proactively to effectively and efficiently deliver services to clients. Some Senior Account Managers may be responsible for managing their own block of business. This is a full‑time position offering the flexibility of a hybrid work schedule, available from our offices in Albany, Amherst, Kingston, Rochester, Pittsford, Fishkill (NY), or Danbury (CT). Essential Duties and Responsibilities Work proactively to maintain relationships with carrier and client contacts; may lead client meetings for accounts assigned. Manage the renewal and marketing process from start to finish in collaboration with Account Executives and Advisors. Communicate directly with clients and carriers, coordinating with the Account Executive or Advisor/Client Executive. Create and maintain client files according to office procedures and manage client policy records in the agency management system. Assume responsibility for an assigned book of business. Knowledge, Skills, and Abilities Highly organized with excellent verbal and written communication skills. Self‑confident and able to make sound independent decisions. Willingness to work overtime as necessary. Ability to interact successfully with a variety of people and work well both in a team environment and independently. Remains calm, courteous, and professional in all situations. Customer‑focused, establishing and maintaining effective relationships. Intermediate experience in Microsoft Office products (Word, Excel, Outlook). Intermediate experience in agency management systems. Priority‑setting skills to meet multiple deadlines. Strong analytical and problem‑solving skills. Sharp attention to detail and decision‑making capabilities. Flexibility and adaptability to changing priorities, deadlines, and technology. When working from home, maintain a private workspace, secure company equipment and correspondence, ensure high‑speed internet, and remain present and responsive online while minimizing personal interruptions. Education and Experience BA/BS preferred. More than five years of industry and product line experience. Certificates, Licenses, and Registration P&C Insurance License required. What We Offer We offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. The base salary range for this position is $57,000–$90,000, determined by factors including experience, credentials, education, certifications, skill level, scope, and geographic location. Base salary will be determined on a case‑by‑case basis. In addition to base salary, this position may be eligible for performance‑based incentives. NFP is an inclusive Equal Employment Opportunity employer. #J-18808-Ljbffr