Data Engineer - Java - Loops

We are seeking an experienced Data Engineer - Java to design and implement integrations between our customer support platform and SAP systems. You will be responsible for building robust, scalable integrations that enable seamless data flow for helpdesk, CRM, and content management capabilities.

Key Responsibilities (Integration Development)

Design and develop SAP integrations following our established integration patterns across Helpdesk, CRM, and Content Management capabilities

Build APIs and connectors to pull support tickets, customer data, and knowledge articles from SAP Service Cloud, SAP CRM, and related modules

Implement data synchronization mechanisms to ensure real-time or near-real time data availability

Develop and maintain integration documentation, including API specifications and data flow diagrams

Technical Implementation

Work with SAP APIs (REST, OData, SOAP, BAPIs, RFCs) to extract and transform data

Implement authentication mechanisms (OAuth 2.0, SAML, API keys) for secure SAP connectivity

Candidate must be able to build POST/PATCH OData call with payload to trigger actions in SAP(not just read/extract)

Build and execute inbound REST/OData API calls to SAP systems including constructing POST and PATCH request with structured payload to trigger actions, update records, and invoke workflow within SAP service cloud SAP CRM and SAP S/4HANA

Build data mapping and transformation logic to align SAP data structures with our platform schema

Optimize integration performance and handle rate limiting, pagination, and error handling

SAP System Analysis (Inbound and Outbound Integration)

Demonstrate balanced proficiency in both inbound SAP integration ( external systems pushing data/ actions into SAP) and outbound SAP integrations (SAP pushing data to external systems) both directions required

Design and build inbound integration patterns including constructing OData/REST POST and PATCH requests with payloads to create or update SAP objects, triggering SAP workflows and action via API and handling SAP response or error structures.

Identify relevant SAP modules and objects for: Helpdesk: Service tickets, cases, incidents, service requests, and related metadata

CRM: Customer master data, contact information, account details, interaction history, opportunities

Content Management: Knowledge base content (Note: SAP uses SAP Knowledge Central by NICE for knowledge management, which integrates with SAP Service Cloud - not a separate SAP module called "SAP Knowledge Central")

Map SAP field structures to our platform's data model

Understand SAP's ticketing and case management capabilities within Service Cloud and CRM modules

SAP Customer Experience (CX) suite - comprehensive customer engagement platform

SAP Service Cloud (formerly SAP C4C) experience in handling service ticketing and case management, and SAP sales cloud familiarity

SAP CRM - for traditional on-premise CRM functionality

SAP S/4HANA - for ERP customer and order data

Collaboration & Support

Work closely with product, engineering, and customer success teams to understand integration requirements

Provide technical guidance on SAP best practices and integration patterns

Support customer implementations and troubleshoot integration issues

Create integration guides and training materials for internal teams

Required Qualifications:

SAP Expertise

5+ years of hands-on experience with SAP systems and modules

Deep knowledge of SAP Service Cloud (formerly SAP Cloud for Customer - C4C) and/or SAP CRM

Experience with SAP Customer Experience (CX) suite components including SAP Sales Cloud, SAP Service Cloud, SAP Marketing Cloud, SAP Commerce Cloud

Strong understanding of SAP integration technologies: SAP Integration Suite, SAP PI/PO, Dell Boomi, or similar middleware

Demonstrated experience with SAP API’s (OData,REST,SOAP,BAPI,RFC’s) covering both directions -outbound extraction of data from SAP and inbound construction of POST/PATCH request with payload to trigger actions and updates within SAP systems

Familiarity with SAP data structures, business objects, and standard processes

Knowledge of SAP Gateway for exposing APIs

Technical Skills

Proficiency in programming languages such as Java, Python, Node.js, or similar

Experience building RESTful APIs and webhooks

Strong understanding of API authentication and security protocols

Knowledge of data transformation, ETL processes, and data modeling

Experience with cloud platforms (AWS, Azure, GCP)

Familiarity with version control systems (Git) and CI/CD pipeline

Integration Experience - Inbound & Outbound

Proven track record of building 3rd party integrations with enterprise SAP systems covering both inbound (pushing data/actions into SAP) and outbound (consuming SAP data in external systems ) patterns

Ability to construct and troubleshoot inbound API calls to SAP : OData POST/PATCH request with well formed payloads, SAP endpoint authentication and interpreting SAP error responses

Experience integrating with …