Medical Assistant- Lead

The Medical Assistant-Lead plays a crucial role in ensuring the smooth operation of a healthcare office, overseeing day-to-day administrative and staff activities. This position manages a small team of 1-5 staff members and supports an office that handles fewer than 50 patients daily. Expertise in electronic health record (EHR) systems is essential, as is maintaining regular coordination with external vendors to support office needs.

Responsibilities

Supervise and support a team of 1-5 staff members

Address and resolve patient concerns, complaints and conflicts, promptly and effectively

Exercise critical thinking and problem solving skills to proactively identify potential issues and implement effective solutions to ensure smooth office operations

Oversee appointment scheduling to optimize patient flow

Manage patient Insurance eligibility verification -prior to appointments

Maintain accurate insurance information in electronic medical record system (EMR)

Maintain inventory control to ensure adequate medical and office supplies

Deliver excellent customer service to patients and visitors

Coordinate regularly with external vendors to maintain office operations

Preferred Qualifications

2+ years experience in medical office management

Ability to perform independently and in collaborative environment

Strong customer service skills

Excellent communication abilities

Proven problem-solving skills

Strong organizational skills