Middleware Administrator, Junior

Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

RMC is hiring for Junior System Administrator to support our customer at NSWC Dahlgren. The selected applicant will work with a team of highly talented individuals supporting a robust DoD Hosting environment.

The selected candidate will:

Provide technical support to users via telephone, email, chat, and ticketing systems for connectivity, hardware, software, and procedural issues.

Log, track, and manage all incidents and service requests through completion using Jira Service Management.

Research, diagnose, and resolve user-reported issues; escalate to appropriate technical teams when necessary.

Administer user account lifecycle management, including creation, modification, validation, and deactivation across enterprise systems.

Coordinate with government stakeholders on system status, outages, and operational updates; communicate relevant information to users.

Maintain and update Knowledge Base and Frequently Asked Questions (FAQ) repositories.

Provide recommendations to improve service desk processes, tools, and overall support delivery.

Working knowledge of and ability to monitor enterprise middleware platforms such as SharePoint, IIS, Oracle Application Server, WebLogic, and Atlassian tools.

Support enterprise authentication systems, including:

Two-Factor Authentication (2FA) using Smart CAC Cards

Single Sign-On (SSO) solutions behind third-party proxies (e.g., F5 BigIP)