Barista of Sweets

LOCATION: TAMPA, FL ABOUT THE ROLE As a Dessert Artisan (Team Member) at Hampton Chocolate Factory, you’ll play a key role in creating memorable, one-of-a-kind experiences for every guest. You’ll bring energy, enthusiasm, and attention to detail to each shift—whether you’re preparing treats, working the register, or engaging with guests. In this hands-on role, you’ll help keep the store clean, organized, and running smoothly. You’ll work side-by-side with your team to ensure high standards of service, product quality, and store presentation. From learning recipes to mastering daily routines, you’ll be part of a collaborative and fast-paced environment that thrives on excellence and hospitality. We’re looking for someone who communicates clearly, works well under pressure, and brings a positive, can-do attitude to every shift. You enjoy working with others, take pride in your work, and are excited to grow within a company that values teamwork, creativity, and guest satisfaction. OUR CULTURE At Hampton Chocolate Factory, our mission is to create a ‘one-of-a-kind memorable experience’ (OOAKME) driven by 5 core values: - We Perform with a Positive Mental Attitude. - We are Always Strive to Be the Best. - We are Always Willing to Learn. - We Deliver with Diligence and Proactivity. - We are an Artisan, first. WHAT YOU’LL GET - A rewarding work culture - Competitive pay including tips - Clear pathways for career advancement within our rapidly expanding organization. YOU WILL - Craft “Instagram-worthy” desserts that reflect the Hampton Chocolate Factory brand and exceed guest expectations. - Partner with leadership and team members to consistently deliver a “one-of-a-kind” guest experience on every shift. - Support daily operations by staying organized, following routines, and keeping service areas clean, stocked, and guest-ready. - Maintain a positive, energetic presence and help set the tone during busy or high-pressure shifts. - Model and reinforce daily habits that support a smooth, efficient, and high-performing work environment. - Communicate guest feedback or operational insights to leadership to help drive improvements. - Stay engaged during new product rollouts and assist with team training to ensure consistent execution. - Uphold food safety, cleanliness, and company standards to maintain a safe and welcoming space for both guests and staff. - Utilize tools like Toast, 7Shifts, and Slack to stay informed and help guide new team members in navigating systems. - Help maintain strong organization and flow across both front and back-of-house areas. - Take an active role in onboarding, mentoring, and training new team members with patience, clarity, and encouragement. - Lead by example to help new hires build confidence and adopt best practices aligned with Hampton’s service standards. - Support team goals by staying focused on service, speed, quality, and teamwork throughout each shift. - Participate in team huddles and communicate store updates with energy and clarity. - Represent Hampton Chocolate Factory with professionalism, hospitality, and a team-first mindset on every shift. WHAT YOU’LL NEED - A genuine passion for delivering outstanding guest experiences, desserts and sharing knowledge with others. - 1–2 years of experience in fast-paced food & beverage or hospitality environments; experience in desserts or pastries is a plus, but not required. - Must be at least 16 years of age. - Demonstrated ability to support new team members through clear instruction, patience, and encouragement. - Passionate about learning and development—with a drive to grow personally and help others grow within their roles. - Reliable, punctual, and consistent in modeling company standards and daily operations. - A team-first mindset with strong collaboration and communication skills. - Able to give and receive feedback constructively, always focused on improvement and support. - Strong attention to detail when following and teaching operational procedures, food safety guidelines, and service standards.