Director, Customer Success (West)
Botrista · Los Angeles, California, United States · Posted Jul 6, 2026
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Position Summary
Botrista is seeking a visionary and growth-oriented Director, Customer Success (West) to spearhead our regional account strategy and cross-functional execution on the West Coast. In this leadership role, you will design and execute the overarching strategic roadmap for regional accounts, driving long-term customer retention, expansion, and operational excellence.
You will lead, scale, and inspire a high-performing regional team of Account Managers, while serving as a key strategic partner to the executive team. By bridging the gap between high-level business strategy and field execution, you will champion the voice of the operator, orchestrate complex cross-functional initiatives, and establish Botrista as an indispensable partner to major restaurant and foodservice brands across the region.
Key Responsibilities
Strategic Leadership & Vision: Define and execute the West Coast regional customer success strategy, aligning team objectives with Botrista’s macro-level growth, location retention, and expansion goals.
Cross-Functional Orchestration: Act as the primary regional liaison between Sales, Product, Operations, and Supply Chain to ensure seamless menu deployments, strategic product rollouts, and unified corporate initiatives.
High-Stakes Relationship Management: Build and maintain deep strategic relationships with key account stakeholders, positioning Botrista as a critical driver of their business profitability.
Team Scaling & Mentorship: Lead, develop, and scale an elite team of 5-10 regional success professionals. Foster a culture of accountability, continuous learning, and strategic thinking to build a robust leadership pipeline.
Operational Excellence & Profitability: Oversee regional business reviews and program health metrics. Drive regional standards for program success.
Advanced Escalation & Problem Solving: Serve as the ultimate authority for high-impact regional challenges, designing systemic, scalable solutions that prevent future friction and optimize standard operating procedures.