German Speaking iRobot Support Specialist - Work In Sofia, Bulgaria

German Speaking iRobot Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a personalised, premium recruitment experience that puts candidates first. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you'll love.

Job Overview

We are thrilled to present an outstanding opportunity for a motivated and customer-focused individual to take on the German Speaking iRobot Support Specialist position in Bulgaria, representing one of the most innovative and beloved brands in the consumer electronics industry. In this dynamic on-site role based in Sofia, Bulgaria, you will serve as the primary point of contact for German-speaking customers seeking expert assistance with their iRobot devices — from robotic vacuum cleaners to a full range of cutting-edge smart home products. If you are passionate about consumer electronics technology, fluent in German, and eager to explore one of Europe's most exciting job markets, this German-speaking job in Bulgaria is the perfect next step in your professional journey.

Key Responsibilities

Provide high-quality technical support and customer service to German-speaking iRobot users via phone, email, and live chat, ensuring swift and effective resolution of all enquiries.

Diagnose and troubleshoot hardware and software issues related to iRobot consumer electronics products, including robotic vacuums and smart home devices, guiding customers step-by-step through solutions.

Accurately log all customer interactions, technical issues, and resolutions into the company's CRM system, maintaining precise and up-to-date records.

Stay thoroughly informed about the latest iRobot product releases, firmware updates, and developments across the broader consumer electronics landscape to deliver informed, confident support.

Escalate complex or unresolved technical cases to the appropriate specialist teams in a timely and professional manner, ensuring seamless customer experiences at every stage.

Proactively identify recurring customer concerns and product issues, compiling feedback reports to assist the product and quality assurance teams in driving continuous improvement.

Promote customer loyalty and brand satisfaction by delivering empathetic, solution-oriented service in alignment with iRobot's premium consumer electronics brand values.

Collaborate closely with colleagues across multilingual support teams, contributing to a positive, high-performance team environment in the Sofia office.