Administrative Support Assistant 3 - Licensing Specialist

Job Description

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic individual to join as a Licensing Specialist within our Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

Who We Are:

DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Professional Licensing, Workers’ Compensation, and Administration.

What We're Seeking:

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have a proven track record of completing tasks on a strict deadline, sound judgment and decision-making ability, and have excellent customer service skills.

Desired qualifications include:

• Proven experience in administrative support, licensing, credentialing, or a related regulatory field.
• Exceptional customer service and professional communication skills (both written and verbal).
• Strong ability to read, comprehend, and interpret complex administrative rules and academic documents.
• Proficiency in data entry and navigating web-based databases and software systems.
• High level of discretion and integrity when handling confidential and sensitive information.
• Excellent organizational skills with the ability to prioritize tasks effectively in a high-volume environment.

What You'll Do:

License Processing & Administration

• Evaluate Applications: Process licensure applications using our dedicated licensing software system, making independent determinations regarding each applicant’s eligibility.
• Review Credentials: Carefully review and interpret supporting documents, including academic transcripts, test scores, and professional credentials.
• Manage Financials & Issuance: Process licensure fees, issue official licenses and certificates, and maintain accurate daily records in the online system.
• Board Support: Prepare applications and supporting documents for Board review when required per established policies and procedures.
• Maintain Confidentiality: Handle sensitive documents strictly in accordance with established codes and administrative rules.

Customer Service & Communication

• Advise Applicants: Provide prompt, accurate, and courteous guidance to applicants regarding procedures and requirements via phone, email, and in-person consultations.
• Handle Inquiries: Answer high volumes of inquiries from individuals, schools, and businesses concerning initial licensure, out-of-state relocation, and continuing education (CE) requirements.
• Manage Correspondence: Draft and send written communications to applicants regarding their application status. Actively monitor and reply to "Contact Us" inquiries and general email correspondence.
• Collaborate: Consult with board support counterparts to maintain seamless communication between the licensure department and the boards.

Verification & Compliance

• Public Access: Assist stakeholders in accessing public licensure information and active licensee lists through our web-based database.
• Team Contribution: Participate in bureau staff meetings, prioritize tasks to ensure timely answers to a large number of queries, and perform other duties as assigned during peak workload periods.

What We Offer:

When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package!

In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:

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Robust benefits, including excellent health, dental, life and vision insurance.

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Teleworking options after the first six months.

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Generous paid time off, including vacation, paid holidays, and sick leave accrual.

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Opportunities for professional development.

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Flexible Spending Accounts for medical and dependent care.

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Iowa Public Employee Retirement System (IPERS) Retirement Package.

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Optional 401A plan with employer contribution.

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Retirement Investors Club (Employer Sponsored Retirement Plan).

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Employee Assistance Program for support when you need it most.

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Access to an on-site employee fitness center

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Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)

For additional information on benefits click here.

Excited to pursue the next step in your career? Apply today!

Background check required.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired em…