Operations Supervisor

Responsibilities:

Supervise shift-based NOC operators supporting multiple linear networks, single live events (SLEs), and FAST channels

Monitor, maintain, and manage satellite, fiber, terrestrial, and cloud-based distribution paths

Lead real-time execution of high-profile live events and serve as the decision authority during live incidents, including schedule adjusts, playlist manipulations, and contingency execution

Ensure the reliability of on-air schedules in a fast-paced environment, and work to maintain 99.999% on-air availability and reliability for all channels

Manage and provide oversight into daily maintenance events across the full distribution ecosystem to ensure limited consumer impact

Ensure proper scheduling and supervise a shift of technical operators, providing clear communication and decisive actions during live, taped, and/or contingency programming

Facilitate day-of-air issue resolution between all NBCU departments (including Sales Ops, Engineering, Programming, On-Air Scheduling and Promotions)

Act as the point of contact to brand leaders to coordinate daily schedules and broadcast execution

Lead operational triage, root-cause analysis, and post-incident reporting for issues affecting the on-air operation

Develop and distribute detailed scheduling plans and transmission information for live events while being able to execute transmission tasks like fiber bookings and fax-throughs as required

Maintain and contribute to SOPs, guidelines, and training documentation

Lead the execution of live events on Peacock and all Sports, News, and Entertainment networks such as Olympics, MLB, NBA, NFL, NHL, Golf, Watch What Happens Live, and Premiere League soccer

Manage the execution and decision-making for all live events, including in-event issue resolution and off-air adjustments, including, but not limited to schedule slides, join in progress and leave in progress.

Serve as the point of contact for same-day Record/Turnarounds process to ensure reliable records and playbacks

Support NBC Broadcast Network and Telemundo’s 24x7 disaster recovery operation

Strong knowledge and understanding of distribution ecosystem, including but not limited to production / contribution workflows, broadcast signal chains, various distribution paths, and Partner platform handoffs

Familiarity with testing, monitoring, and analytical tools such as TAG, Splunk, and Dataminer

Basic Qualifications:

3+ yrs experience in an on-air broadcast, digital, or network broadcast operation

3+ yrs experience exhibiting overall understanding and knowledge of the television production process, broadcast operations, and news/sports/entertainment technical production requirements

3+ yrs work experience showing strong computer, communication, and facilitation skills

3+ yrs work experience in a fast-paced environment requiring troubleshooting and process skills, and exhibiting an ability to effectively lead, prioritize, and adapt to changing scenarios

Desired Characteristics:

BA/BS in related field

3+ yrs experience in leading the execution of live television events

3+ years in a leadership role in a fast-paced environment requiring troubleshooting and processing skills, plus an ability to effectively lead, prioritize and adapt to changing scenarios

3+ yrs experience demonstrating the ability to effectively lead, prioritize, energize, and coach others

Extensive and significant experience, understanding and knowledge of digital broadcast and production technical systems, standards and processes and television production, broadcast operations, and/or news/sports/entertainment technical production requirements

Technical experience with automated, real-time systems, digital video and audio, troubleshooting and test techniques

Excellent communication and interpersonal skills

Acute attention to detail

Unwavering composure in high-pressure situations

Technological curiosity and an improvement-oriented approach

A track record of meeting or exceeding performance expectations

Basic understanding of workplace staffing rules and experience in off-hours scheduling of personnel

Fluency in Spanish

Additional Requirements:

Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered (REF38940).

Must be willing to work in Stamford, CT- This position is fully onsite with no ability to work hybrid or work from home.

Must have unrestricted employment authorization to work in the United States.

Must be at least 18 years old.

Must be willing and available to work any shift including overnight shifts, weekends, and holidays to meet the needs of a 24x7/365 operation, with possibility of schedule changes based on business needs and priorities.

Must be willing and able to view all content including that considered to be mature in nature, repetitive, and potentially controversial

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a…