Systems Administrator
Charles IT · Providence, Rhode Island, United States · Posted Jun 23, 2026
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Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthrigh t. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
Due to continued growth, we are currently seeking to add a Systems Administrator to our team! In this role, you will provide crucial support to our clients, serving as both field and escalation support, while performing the following responsibilities:
Responsibilities
Provide support and troubleshooting to resolve technical issues for end users
Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
Support of virtual environments including VMware, and Hyper-V
Support backup and disaster recovery solutions
Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.
Document internal processes and procedures related to duties and responsibilities
Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
Other duties as assigned