Service Advisor - Rutherford, NJ

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

As a Service Advisor at Lucid, you will be responsible for providing excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process. You will greet clients promptly, consult with technicians, accurately document client concerns for diagnosis and repair, and explain all service options to clients, including time and cost estimates. You will also track all client vehicles through the maintenance and repair process, ensuring that work done meets Lucid's quality standards before vehicles are returned to clients.

Responsibilities:

Ensure clients are informed throughout the service experience from initial contact to vehicle handover

Conduct comprehensive inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or visible wear

Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation

Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience

Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided

Review and revise work orders after technicians and detailers complete their tasks, guaranteeing accurate documentation and precise time punches in alignment with corresponding labor operations

Promptly address and correct any warranty claim rejections within the established timeframe to maintain operational efficiency and customer satisfaction

Responsible for acquiring customers signatures for service authorization and service invoice via DocuSign and collecting payment for customer pay repairs

Explanation of invoice to customers of repairs preformed to ensure correct understanding of completed work and that all concerns have been address to customer satisfaction

Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed

Ensure that work done meets Lucid's exacting standards before vehicles are returned to clients – act as the last QC step

Other duties as assigned

Qualifications:

2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role

Excellent interpersonal skills with a compassionate and patient demeanor

Problem-solving and creative thinking skills

Ability to articulate and document details to ensure smooth workflow

Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge

Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software

Full-time, including weekends or extended hours during busy periods

Willingness to complete Lucid provided CPR training post hire

Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

AA/BS in either Automotive Technology or Business Management, or equivalent work experience

Knowledge of HV systems, LV systems, and EV powertrains

Start-up experience and related fast-paced environments

At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Compensation Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for t…