Help Desk Specialist I (Tier 1 Agent)

Zen Strategics, a Titan Technologies company, is seeking Help Desk Specialist I to support the Customs and Border Protection (CBP) Technology Service Desk. This role provides first-level technical support for employees, contractors and external customers by responding to service requests, troubleshooting hardware, software, network, and access issues, documenting incidents in ServiceNow, and escalating complex problems to appropriate support teams. This role is a focused on delivering customer support in a 24x7x365 help desk environment while maintaining compliance with security and operational requirements.