Front Desk Agent - Year Round

## Front Desk Agent - Year RoundApplylocations: Winter Park, COtime type: Full timeposted on: Posted Todayjob requisition id: JR131248Year RoundWho We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.Perks & Benefits: Free season pass to Winter Park and all Alterra Resorts Discounted friends & family tickets* Medical, dental, vision, life, paid parental leave and more for eligible employees* 401(k) plan with 100% company match - up to 4% Mental health resources for all employees Food & beverage and retail discounts* Onsite employee childcare based on availability* Discounted equipment rentals, pro-deals, and morePOSITION SUMMARY:The ‘Front Desk Agent” plays a critical role in the Winter Park Resort Lodging Division’s Front Desk operations.

The ‘Front Desk Agent” is the face of the Lodging Division for guests and resort staff during the daytime hours. Some key responsibilities of this position include the following: maintaining the Front Desk operation during day-time hours, responding to all guest service requests, performing check-in and check-outs, and performing QA on same day and next reservations. The ‘Front Desk Agent” will also follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation.ESSENTIAL DUTIES:General Responsibilities* Responsible for maintaining the Front Desk operation (which is the go-to location for lodging guests requiring assistance) Provides exemplary guest service skills during guest check-in/check-out Answer all incoming PBX calls and make new/altering rese