Strategy and Operations

At Candid, we’re reimagining orthodontics by pairing clinical expertise with leading telehealth technology. We believe that confident smiles and self-expression play an important role in everyday life. That’s why we empower general dentists with everything they need to make great clear aligner care predictable, efficient, and profitable for their practices and accessible and affordable for their patients. We’re looking for passionate people who want to shape the future of care, deliver real impact, and help us grow. If you’re ready to transform the future of dental technology, this is the team for you.

We are looking for a Strategy Operations powerhouse to join Candid. The team serves as Candid’s internal consulting and execution function, partnering with leaders across the organization to solve critical business challenges, improve operational performance, and scale key strategic initiatives.

This role is ideal for someone who enjoys tackling ambiguous problems, building alignment across teams, and driving solutions from idea to implementation. One month you may be improving partnership performance, the next you may be helping scale a new product line, optimize manufacturing operations, or lead a company-wide initiative. No two quarters look the same.

You will report directly to the Chief Strategy Officer and work closely with leaders across Product, Clinical, Operations, Manufacturing, Commercial, and Partnerships.

This role is remote and requires 30% travel, including international travel. We will accept candidates based in the United States and Canada. To be considered for this role, candidates must be legally authorized to work in the United States without the need for current or future employer-sponsored work authorization.

In order to be considered, all applicants must complete this short survey AND apply through our system. https://go.cultureindex.com/s/UpomqDA0CD

What You’ll Do

Serve as an internal consultant and operator, identify, prioritize, and solve some of Candid’s most important business challenges

Lead special projects and strategic initiatives on behalf of executive leadership, driving alignment and execution across multiple teams

Own and scale partnership operations by working cross-functionally with internal and external stakeholders to ensure successful partnership performance and execution

Monitor partnership health and performance, identify operational bottlenecks, and develop scalable processes that support continued growth

Own key funnel metrics and business performance reporting for Candid’s product offerings

Partner with Product, Clinical, and Commercial teams to identify opportunities to improve conversion, adoption, retention, and overall funnel performance

Program manage key strategic initiatives supporting growth, including clinical product enhancements, AI-enabled workflow improvements, and operational scaling efforts

Drive cross-functional alignment across teams to ensure initiatives remain on track and deliver measurable business outcomes

Own and continuously improve key operational metrics across the Candid treatment journey and manufacturing to identify and implement process improvements within the customer journey, digital treatment planning and manufacturing workflows

Use data, experimentation, and operational rigor to measure impact and continuously optimize processes across the business

What You’ll Need

4–7 years of experience in strategy, management consulting, business operations, operations leadership, or a related field

Exceptional business judgment and problem-solving skills with a demonstrated ability to navigate ambiguity and drive results

Proven track record of leading complex cross-functional initiatives from strategy through execution

Strong analytical skills with experience using data to identify opportunities, influence decisions, and measure business impact

Demonstrated ability to leverage AI tools and automation to increase personal productivity, improve team effectiveness, and drive business outcomes

Experience using SQL, Looker, Tableau, Sigma, or similar analytical tools preferred

Excellent communication and stakeholder management skills, including experience influencing senior leaders and aligning teams around a common objective

Strong project and program management capabilities with an ability to manage multiple priorities simultaneously

Clear results orientation with a bias toward action and ownership

Demonstrated ability to build scalable processes and operational systems in fast-paced environments

Experience in healthcare, healthtech, SaaS, operations, or manufacturing environments is a plus

High intellectual curiosity and a willingness to dive deep into unfamiliar problems

Comfortable operating in dynamic environments where priorities evolve quickly

Willingness to travel up to 30%, including international travel

Pay Perks

Competitive compensation

Stock option plan to give our employees a direct stake in Candid’…