Project Manager/Support Services (5276565)

The scope of the proposed services will include the following:

LOS Audits & Project Support

This position will focus on financial review/improvement and specialty project support:

• Provide technical and administrative support to ensure the AT&T Legacy Services Conversion Project (C2C) milestones are met statewide.
• Conduct comprehensive network and voice service and billing audits to ensure accuracy.
• Develop and deliver training to new and existing NCS staff on communications billing audit procedures and compliance standards.
• Lead and train NCS staff on complex, specialty VoIP service implementations, including HELD Protocol migrations to modernize emergency location services.

Expertise and/or relevant experience in the following areas are MANDATORY:

• Minimum of 15 years’ experience with telecommunications technologies.
• Advanced understanding of telecom vendors, available services, and project management workflows.
• Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features and billing processes.
• Direct experience delivering telecommunications services to State governments with an in-depth understanding of their unique network/telecom needs.
• Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.
• Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
• In-depth knowledge of E911 regulations, best practices, and technologies, including network foundations.
• Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite needs.

Expertise and/or relevant experience in the following areas are desirable but NOT MANDATORY:

• PMP Certification a plus.
• Master's Degree - Any Field.

Work Location

The primary work location will be: Hybrid Remote

Expected term for this Task Order:

Start: 08/03/2026

End: 06/30/2026

Job Types: Full-time, Temporary

Pay: $50.00 - $70.00 per hour

Experience:

• Telecommunication: 10 years (Required)
• VoIP service implementation: 10 years (Required)
• Centrex: 10 years (Required)
• Financial auditing: 10 years (Required)

Location:

• Baton Rouge, LA 70802 (Preferred)

Ability to Commute:

• Baton Rouge, LA 70802 (Required)

Work Location: Hybrid remote in Baton Rouge, LA 70802