Bilingual Licensed Healthcare Insurance Agent

Your potential has a place here with TTEC's award-winning employment experience. As a Bilingual Licensed Healthcare Insurance Agent - Spanish-English, you will be instrumental in bringing empathy to customer interactions.

Join our diverse TTEC Remote CX team! Currently, we're not hiring from specific geographies, but we welcome applications from various states within the United States.

What You'll be Doing

In this role, you'll leverage your knowledge and compassion to assist clients effectively. Your aim will be to provide them with peace of mind regarding their healthcare choices. You'll be the reason that their experience is exceptional rather than just average.

As a Licensed Healthcare Insurance Agent, on a typical day, you'll:

• Assist individuals in understanding their coverages and help them select the best products and services to meet their health and financial needs.
• Provide full lifecycle customer service and sales, managing both incoming inquiries and making follow-up calls.
• Respond to customer inquiries with empathy and active listening, efficiently selecting the best solutions.
• Identify additional customer needs and help them upgrade their products or services.
• Complete the sale or renewal of health plans that align with customer requirements, focusing on achieving sales conversions.

What You Bring to the Role

• Current health insurance license in your state of residence.
• Reliable high-speed internet connection (minimum 25 mbps download and 10 mbps upload).
• At least six (6) months of sales experience.
• Integrity to adhere to HIPAA guidelines on maintaining patient privacy.
• Strong customer service skills, demonstrating empathy, compassion, and excellent listening abilities.
• High school diploma or equivalent.
• Proficient computer navigation skills, as this role is completely remote.

What You Can Expect

• Support for your career development and professional growth.
• A culture of inclusivity and community involvement, with encouragement to give back.
• Access to a global team of avid learners aligned with our core values.
• All licensing fees covered by TTEC as your employer.
• Continuing education is also provided by TTEC.
• This full-time role offers a guaranteed hourly wage of $24/hour, along with performance-based bonuses that can increase earnings up to $28/hour.
• A robust benefits package that includes PTO, tuition reimbursement, and health and wellness incentives.

A Bit More About Your Role

We are committed to helping you build the skills and confidence to succeed from day one and throughout your career. Your training will include engaging, instructor-led online sessions supporting meaningful connections with trainers and peers through webcam participation. Access to individualized coaching and countless free courses will also support your growth. Your caring and supportive nature will set you apart as an essential part of our team.

You will report to a Team Lead and contribute to elevating the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services firm dedicated to helping brands enhance human customer experiences through data and technology. Our mission connects individuals and brands every day, initiated by the talent behind these experiences.

TTEC champions being an equal opportunity employer, welcoming all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are devoted to fostering a diverse and inclusive workforce, ensuring all of our employees feel valued and empowered to bring their authentic selves to work.