Front Office Manager

Summary of Responsibilities:

Reporting to the Assistant Director, Front Office responsibilities and essential job functions include but are not limited to the following:

Assist the Front Office in all aspects of the department and ensure service standards are followed

Provides managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas

Consistently offer professional, friendly and engaging service

Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines

Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

Compensation: $83,000 - $85,000 per annum

Passion for guest service

Excellent written and verbal communication, interpersonal and leadership skills

Highly organized, results-oriented with the ability to be flexible and work well under pressure

Degree or Diploma in Hospitality Management is an asset

Fluency in English

Minimum of 1 year previous proven supervisory experience

Must have the ability to handle a multitude of tasks and Guest requests

Knowledge of Micros-Fidelio Property Management System an asset

Should possess or seek certification in basic first aid

Strong guest service orientation and training skills background required

Ability to work independently and prioritize responsibilities

Experience with a Hotel loyalty program an asset

Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

All your information will be kept confidential according to EEO guidelines.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.