Customer Success Manager

About Checkr

Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic.

We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company .

About the team/role

As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution. You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement.

The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value from all Checkr and Customer relationships.

What you’ll do

Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation

Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives

Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings.

Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams

Oversee multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements

Look for ways to improve internal processes and push for change without being asked, including using AI tools to automate administrative work and free up time for customers

What you bring

2-5 years of client-facing customer success/sales/account management/customer service experience

A track record of managing a portfolio of accounts independently and driving renewal outcomes

General knowledge of software applications i.e. Salesforce, Google Apps, etc.

Strong customer focus, you care about your customers and view their success as your own

Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner

Acute attention to detail to track high-volume tactical program elements across multiple customers

Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment

Learn quickly and are excited to take on challenging new projects

Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success

Comfort learning and using AI tools to automate administrative tasks and increase efficiency, or a strong aptitude to pick this up quickly

Experience in the CRA or HR Tech space is a plus

An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes.

Pay Transparency Disclosure

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website .

On-target Earnings OR Base Salary range (San Francisco, CA)

$106,000 $125,000 USD

On-target Earnings OR Base Salary range (Denver, CO)

$90,000 $106,000 USD

What We Offer

A fast-paced and collaborative environment

Learning and development allowance

Competitive cash and equity compensation, and opportunity for advancement

100% medical, dental, and vision coverage

Up to $25K reimbursement for fertility, adoption, and parental planning services

Flexible PTO policy

Monthly wellness stipend

At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO; San Francisco, CA; Nashville, TN; and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.

Equal…