Branch Manager/Loan Officer

This position is responsible for a wide variety of duties, including directing and administering the operational efforts of the branch. The role ensures that established policies and procedures are followed and oversees the provision of a full range of services to members and prospective members. It also ensures that members are served promptly and professionally and directs and supervises branch staff. Reports to: Director of Operations Roles and Responsibilities (including, but not limited to) Assumes responsibility for the effective and efficient performance of Branch operations. - Supervises work scheduling and workflow of daily routine operations. - Ensures that operations are conducted in accordance with established Credit Union policies and with legal and regulatory requirements. - Ensures branch security. Opens and closes the building in accordance with set hours and tests security equipment. - Acts as a Loan Officer, processing and approving member loans within established policies and limits. - Supervises and assists with Member Services functions. Cross-sells Credit Union services. - Implements changes based on established policy and procedures within the branch. Assumes responsibility for maintaining the proper cash controls - Ensures that all Branch transactions are balanced at the close of each day. - Oversees individual accountability for the handling of cash and assists tellers in resolving balancing problems. - Controls and handles daily deposits in accordance with established policies and procedures. - Periodically verifies cash in possession of tellers and cash on the premises. Effectively supervises branch staff, ensuring optimal performance. - Provides leadership through effective objective setting and communication. - Directly supervises all branch personnel. Ensures that high quality work and efficiency in operations are maintained. Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks. - Conducts meetings as needed with branch associates to inform and train. Discusses areas needing improvement and changes in procedure. - Ensures that personnel are well trained in all phases of their respective jobs. Completes orientation of new employees in overall Branch procedures. Performs cross training as necessary. Conducts security training. - Ensures that personnel are effective and optimally used. Determines appropriate staffing levels for proper utilization of human resources. - Tracks individual progress and conducts performance appraisals on each employee. Formulates and implements corrective actions as needed. Recommends promotions for employees as appropriate. - Approves all sick leave, vacation, overtime, and timecards for each branch employee. Keeps accurate payroll and attendance records Assumes responsibility for establishing and maintaining effective, professional business relations with members. - Ensures that members' requests and questions are promptly resolved. Handles members' complaints. - Ensures that members are informed of Credit Union services and policies. Counsels members regarding their financial needs and services requested. - Ensures that the Credit Union's quality reputation is maintained and projected. Assumes responsibility for the effective administration of branch functions - Ensures that branch operations are well coordinated with Credit Union accounting, loan processing, and credit functions. - Pursues cost-saving measures - Continually seeks ways to improve operations and productivity. - Ensures that proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment is carried out, including snow and ice removal. - Ensures that adequate supplies, forms, and equipment are available for personnel. - Institutes prudent safety measures. - Keeps management informed of branch activities, progress toward established objectives, and of any significant problems. Requests assistance when necessary. Assumes responsibility for related functions as required or assigned. - Fills in and performs duties in branch positions as needed. - Attends assigned training sessions and stays current on new operational procedures. - Assists with marketing and business development for the surrounding area. - Represents the credit union at local and surrounding area events Minimum Qualifications (Education, Experience, Skills) - Commitment to the TCU mission and understanding of our core values - Ability to communicate respectfully, foster unity, serve compassionately, radiate positivity, cultivate growth and learning, and act with integrity.<