Front Desk Agent / Night Auditor

Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

What's In It For You?

You’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people!

• Rewarding, fun and flexible work environment
• Exciting perks and robust benefit package
• Daily pay
• Free telemedicine and virtual mental health care access for all associates starting day one
• 401k plan with company match
• Pet insurance
• Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more

Our Company

Schulte Hospitality Group is a division of Schulte Companies, a leading third‑party management company with deep, multi‑generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt, as well as many unique, independent, boutique and lifestyle properties and restaurants.

Job Duties And Responsibilities

• Greets guests as they arrive, focusing on personal recognition
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities
• Escorts VIPs to rooms and checks them in before arrival
• Answers the telephone within three rings with a smile and addresses questions or transfers as needed
• Responsible for issuing bank. Counts bank at beginning and end of shift. Ensures that all cash drops are done in accordance with proper cash handling procedures and reports all cash over/shorts to management
• Keeps front desk area clean and organized
• Assists with lobby activation as needed
• Utilizes proper procedures when handling guest PPI data
• Follows checklist when checking in or out with guests. Always retrieves necessary identification documents and form of payment upon arrival
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Qualifications

This position might require covering Night Auditor shift, two times a week.

Education And Experience

• Minimum of one (1) year in front desk operations
• In‑depth knowledge of hotel front desk operations
• Minimum high school education

Knowledge, Skills And Abilities

• Basic computer skills
• Ability to communicate effectively verbally and in writing
• Ability to exceed expectations of guests and team members
• Excellent time management skills

Compensation

Compensation Range 15

Schulte Hospitality Group is an Equal Opportunity Employer.