Inside Sales Representative, Clinical Research

DelRicht is seeking an Inside Sales Representative to connect patients to our clinical research trials. This is an on-site, phone-based recruiting role with warm leads: you’ll be reaching out to people who have already expressed interest in participating in a trial and helping them understand whether an opportunity may be a fit.

This role is a strong fit for someone who enjoys a fast-paced environment, is motivated by measurable goals, and wants to leverage their sales, call center, or customer-facing experience in a mission-driven healthcare setting. You’ll play an important role in moving medicine forward by supporting patient access to clinical trials. We're a fast-growing company with growth opportunity within the recruiting team and across the business. Past and current growth paths include: specialization by therapeutic area, becoming a super user for our platforms, and systems like AI or Salesforce, moving into leadership, or pursuing other opportunities within the company.

Why DelRicht

Would you love to be a part of the cutting edge of healthcare and science innovation? Do you want to be an influential part of a rapidly growing team? Are you looking for a position that has sustainable opportunity for professional growth? If the answer is yes, then DelRicht Research might be the right opportunity for you!

Who We Are

DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients that participate in our clinical trials. Our clinical trials provide new treatment options for our patients and ultimately our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently our network stretches across 33 sites throughout the United States in 18 states.

DelRicht Research has been recognized as a Top Workplace for 2023, 2024, and 2025! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Sales Representative's Main Objective

Overall, the Sales Representative is responsible for maintaining all activities related to patient contact for new and current clinical trial participants.

• Contact warm leads by phone and help schedule interested patients for clinical trial opportunities
• Follow study priorities and company goals to determine which patient accounts need attention first
• Use scripts and systems to guide conversations, document activity, and move candidates through the scheduling process
• Manage a high volume of outbound calls in a fast-paced, goal-oriented environment
• Learn about different studies, diseases, medicines, and patient needs so you can support informed and compassionate conversations
• Collaborate closely with teammates, site managers, and leaders to solve problems and improve outcomes
• Participate in coaching, observations, and one-on-one support as you ramp into the role

Skills Needed to Win

• Required: 1+ year of professional experience in a customer-facing role
• Required: A people-oriented, compassionate communication style
• Required: Openness to share rotating Saturday coverage
• Preferred: Sales, call center, collections, banking, customer service, or other outbound call-heavy experience in a high-volume, metric-driven environment
• Preferred: Bachelor’s degree
• Coffee drinkers preferred. Tea drinkers accepted.

The Right Candidate Will

• Be self motivated! Energetic! Positive!
• Demonstrate resilience and motivation to keep going through repetitive work and challenging calls
• Strong ownership of your own success, with the ability to self-manage and work toward goals without micromanagement
• Adaptability in a changing, fast-growing environment
• A teachable attitude and interest in continuous improvement
• Focus on providing exceptional patient care and creating a strong experience for every patient interaction
• Bring maturity, accountability, and follow-through to a fast-paced, high-volume team environment
• Believe in high quality and have a high standard of compliance and execution in daily work
• Be remarkably organized
• Be skilled at problem solving, planning and being proactive
• Accept ownership of tasks from inception through completion and assume responsibility for personal success

Compensation

The base salary range for this role is $33,000-$40,000, plus commission. Commission is paid every paycheck. Average first-year earnings are approximately $43,000-$45,000, with higher earning potential for strong performers. Top performers can earn significantly more through commission.