Service Supervisor, Torrance (2nd shift)

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

The Supervisor, Service Center is best suited for candidates who want to gain valuable experience in a managerial role with advancement potential. This position will be responsible for assisting the service manager in the day-to-day operations of the Lucid Service Center, effectively managing team of advisors, technicians, service assistants and parts staff. The ideal candidate will demonstrate curiosity and learning agility to develop experience on the front end (customer facing), back end (technicians) and operations management. This role will be setting an example for their team while encouraging continuous improvement. The Supervisor will be responsible for ensuring the work orders are detailed, complete and properly filled out. In addition, they will continuously be following the flow of work to determine everything is being done to provide the best customer experience possible.

Responsibilities:

Manages and develops Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs

Performance Management: will learn to continually evaluate the performance of each employee and provide feedback on a consistent basis to drive results

Will be involved in the selection, training, and development of service employees, ensuring all positions are filled in a timely manner

Support, implement and provide follow-up for all training

Participate in meetings, workshops and other learning opportunities

Ensure the team is providing the highest level of Lucid customer experience while developing top of the line, everlasting professional relationships with our clients/vendors

Manage timecards and schedules for service center team members

Address any client concerns or complaints quickly and professionally

Develop a working knowledge of all industry standards, regulations, restrictions, and ensures department compliance

Delegate and direct all service tasks as directed by service manager, ensuring client vehicles are repaired and returned on time

Monitor employee work and provide guidance, ongoing training, and development as needed

Perform quality control checks on vehicles once repairs have been completed

Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Supervisor

Assist with or perform administrative tasks

Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively

Other duties as assigned

Qualifications:

Automotive service experience including understanding various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time

Learning agility

Willingness to take on more responsibility to learn and develop into management position

A self-starter with curiosity and desire to review processes and execute changes

Gain knowledge of company policies, protocols, and process

Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors

Verifiable track record of excellence in Customer Service

Willingness to assist on repairs on an as needed basis

Exceptional organization and the ability to drive continuous improvement in a fast-moving environment

Excellent written and verbal communication skills, including ability to work independently and collaboratively in a team environment

Assist in building a world-class team from the ground up

Ability to analyze and interpret internal reports

Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software

Ability to travel on an as-needed basis

Willingness to complete Lucid provided CPR training post hire

Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

AA/BS in either Automotive Technolog…