Office Operations Manager

Office Operations Manager

Location: Miami, FL | On-Site | Bilingual English & Spanish Required

At NET Recovery, we believe people deserve more choice, more dignity, and more control in their recovery journey.

As we continue to grow, we are seeking an Office Operations Manager to serve as the operational heartbeat of our Miami location.

This is more than an office management role | This is a hospitality and operations role.

We are looking for someone who thrives on organization, takes ownership naturally, and understands that exceptional experiences are built through hundreds of small details executed consistently.

The Opportunity

This role combines office operations, patient experience, scheduling, vendor management, healthcare administration, and team support. You will ensure the Miami office runs smoothly, efficiently, and professionally while helping create an exceptional experience for every patient, visitor, and team member.

What You Will Own | Office Operations

You will serve as the day-to-day operational lead for the Miami office, including:

• General office operations
• Facility organization and upkeep
• Administrative coordination
• Office readiness and presentation
• Vendor and building management
• Office supplies, equipment, and inventory oversight

Patient Experience | We believe how people are treated matters.

You will help create an environment where every patient feels welcomed, respected, comfortable, supported, and free from judgment.

Responsibilities include:

• Patient intake and documentation
• Patient scheduling and treatment room calendars
• Staff scheduling and daily office flow
• HIPAA-compliant records and communications
• Serving as a key point of contact for patients and visitors

Operational Support

As a growing organization, we value people who are willing to jump in where needed.

You will support clinical, operational, and corporate teams while helping maintain a highly organized, patient-focused environment.

Required

• 3–5 years of experience in office operations, office management, healthcare administration, or a similar role
• Fluency in both English and Spanish, written and verbal
• Experience working in healthcare, wellness, or another patient-facing environment
• Strong organizational and multitasking skills
• Experience managing vendors, facilities, calendars, and office operations
• Strong communication and relationship-building skills
• Ability to work independently and take ownership in a fast-paced environment

Preferred

• Familiarity with HIPAA requirements and healthcare documentation
• Experience with practice management or healthcare software
• Experience supporting patient billing, scheduling, or administrative workflows

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person