RCM AI Enablement Manager

AdvancedMD

AdvancedMD is a unified cloud suite of medical office software hosted on Amazon Web Services/AWS including practice management, electronic health records, and patient engagement, and offers managed medical billing services for independent practices. AdvancedMD serves an expansive national footprint of 65,000 practitioners across 14,000 practices and 900 independent medical billing companies. 8.8M insurance claims are processed every month on the AdvancedMD billing platform!

Role Summary

Are you a strategic problem solver with a passion for innovation who thrives on driving meaningful change in a fast-evolving technology environment? At AdvancedMD, we are driven by your success. AdvancedMD is seeking an ambitious, forward-thinking RCM AI Enablement Manager to join our Revenue Cycle Management team. The RCM AI Enablement Manager will serve as the primary bridge between operational excellence and emerging technology — identifying, evaluating, and accelerating the adoption of artificial intelligence across our RCM department to deliver tangible efficiency gains, cost savings, and improved outcomes for both internal teams and our client base.

At AdvancedMD, we engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at AdvancedMD. If you are a proactive, analytical team player who thrives in a collaborative environment and is passionate about transforming how healthcare organizations operate through AI, we want to hear from you!

Essential Job Duties:

Process Analysis AI Opportunity Identification:

Conduct comprehensive reviews of existing RCM processes — including billing, coding, claims management, denials, and collections — to identify high-impact opportunities for AI integration

Develop and maintain a prioritized roadmap of AI use cases, quantifying expected cost savings, efficiency gains, and quality improvements

Collaborate cross-functionally with operations, technology, and finance teams to validate findings and secure alignment on prioritization

Establish baseline metrics and KPIs to measure the impact of AI initiatives over time

AI Education Adoption Enablement:

Design and deliver training programs, workshops, and resources that build AI literacy and confidence across the RCM department

Serve as an internal champion and subject matter expert for AI tools and methodologies relevant to revenue cycle operations

Drive change management efforts to support smooth adoption of new AI-powered workflows, addressing team concerns and resistance proactively

Create and maintain accessible knowledge resources — guides, FAQs, and playbooks — to support ongoing team self-sufficiency

Product Intelligence Strategic Planning:

Act as the primary RCM liaison for upcoming AI-related product releases, maintaining close relationships with product management and technology teams

Evaluate new product features for operational impact and develop actionable utilization plans specific to RCM workflows and client needs

Communicate upcoming changes and opportunities to RCM leadership and staff in a timely and clear manner

Partner with client-facing teams to develop strategies for introducing and supporting AI capabilities within the client base

Perform other duties as needed and directed by leadership

What You'll Need to Get the Job Done :

3+ years of experience in Revenue Cycle Management, healthcare operations, or related fields

Demonstrated familiarity with AI, machine learning concepts, or automation tools as applied in a healthcare or technology environment

Proven ability to analyze complex processes and translate findings into clear, actionable recommendations

Strong communication and presentation skills; able to convey technical concepts to non-technical audiences

Experience leading cross-functional projects or change management initiatives

Familiarity with AI/ML tools such as natural language processing (NLP), robotic process automation (RPA), or predictive analytics

Background in training development or instructional design

What Will Make us LOVE You

Experience with RCM platforms, practice management software, or health IT systems (AdvancedMD experience a plus)

Healthcare industry certifications (e.g., CRCR, CPC, or similar)

Strategic thinker who identifies patterns and opportunities others may overlook, connecting daily operations to longer-term organizational goals

Ability to drive adoption and behavior change through education, trust-building, and clear value articulation

Self-starter comfortable working with data to build a business case and measure outcomes

Ability to work independently and as a contributing collaborator in a fast-evolving AI landscape

Life at AdvancedMD: The BURST Way to Be - Learn more about our Company culture.

Be Intentional – We act with clarity, focus, and purpose in everything we do.

Urge…