Member Success Manager - Real Estate Mastermind

Member Services Manager

The Boardroom Mastermind | Remote | W-2 | $150,000–$200,000+ OTE

About The Boardroom Mastermind

The Boardroom Mastermind is a 14-year-old, invite-only private mastermind for elite real estate operators and business owners. We are not a coaching program, not a course, and not a seminar. We are a highly curated room of experienced, high-net-worth operators, developers, lenders, syndicators, portfolio investors, and business owners who have outgrown their local circle and need a peer group that matches their level.

Membership starts at $26,000 to $66,000 per year. Getting in is not easy. That is the point. And once someone is in, what happens next determines whether they stay for one year or fifteen.

The Opportunity

The Boardroom already has a member experience infrastructure in place — you're being hired to elevate it and run it with real intention. You'll design and own the full member experience — from the moment someone enrolls through their first 90 days, their ongoing engagement, their renewal, and their upgrade into higher tiers of membership.

You are not a customer service manager. Customer service people want the sales and revenue conversations to belong to someone else. This role owns renewal revenue, retention, and ascension revenue — and the way you generate all three is by elevating the member experience. World-class here isn't a vibe — it's measurable: members who feel seen before they ask to be, upgrade opportunities surfaced at the right moment instead of missed, and disengagement caught and reversed weeks before a renewal conversation ever happens.

You'll have administrative support from day one. Existing team members currently handle pieces of this work and will continue supporting the role as their responsibilities transition to you over time. As you build out a stronger playbook, you will hire and lead a small team of Member Success Advisors who execute what you've designed, while you retain the highest-profile accounts and personally handle every escalation — including exit conversations when a member is considering leaving.

What You Will Do

Own the full member lifecycle: welcome call, 90-day onboarding milestones, quarterly touchpoints, health checks, renewal, and ascension

Design and run onboarding calls for every new member, scheduled within days of enrollment

Elevate the systems and SOPs supporting the member experience

Proactively re-engage members who miss events or go quiet — before they disengage further

Facilitate warm introductions between members based on their business and goals

Identify and place upgrade/ascension opportunities (higher membership tiers, 1:1 coaching) in front of members at the right moment, rather than waiting to be asked

Own the renewal conversation and, when needed, the exit interview — finding alternative solutions (downgrades, custom arrangements) before a member leaves

Eventually hire, train, and manage a team of Member Success Advisors who follow the SOPs you build