Electronic Services Specialist I
Redwoodcu · Santa Rosa, California · Posted Jun 10, 2026
Apply on company site Track it in JobSkout
Redwood Credit Union is looking for an Electronic Services Specialist I, who will be responsible for performing a variety of processing duties within the Electronic Services Department. This entry level position supports the Electronic Services team with semi-routine items and payment processing for Mobile deposit, ATM, fraud review, accounting, and clerical functions.
Key Responsibilities
Member Service:
o Provide superior service that meets RCU Service Standards and Values to Members and team members of Redwood Credit Union.
o Provide general support processing for check and ACH processing.
o Monitor and analyze high risk transactions and alerts to prevent fraud in MDC and ATM deposit channels.
o Make effective decisions to restrict accounts as needed to prevent fraud and losses to the Credit Union.
o Analyze check deposit trends and patterns to provide better Member experiences.
o Perform detailed review of check image processing, corrections, and adjustments.
o Analyze ACH mismatch report and appropriately block unauthorized transactions.
o Support, balance and reconcile Lockbox processing and payment corrections.
o Accurately process sensitive financial transactions for accounting department, payroll, wires, and GL entries.
o Process corrections and adjustments to accounts and loans.
o Coordinate and balance exception payrolls with employers. Monitor payroll calendar and work with employers to resolve issues or delays.
o Process foreign collections and exchange rate conversions.
o Research and resolve Members' problems and complaints.
o Provide problem resolution and direction to other departments and branches regarding Member inquires, concerns and issues.
o Post, balance, and maintain daily work with proper documentation.
o Scan Electronic Services forms and documents for long-term retention.
o Process Electronic Services mail and supply orders.
o Maintain and destroy branch capture checks for RCU.
Department and Branch Support:
o Support and answer the Electronic Services phone que.
o Assist with projects.
o Cross train in Electronic Services department to provide phone support to Members and Branches. Assist as back-up during vacation or illness when needed.
o Train branches and staff as needed in Electronic Services processes and procedures.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
- 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
- Recognized by Newsweek as one of "America's Best Credit Unions 2026"
- Awarded a 5-Star Bauer Rating
- Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
- Top Corporate Philanthropists (#24) - San Francisco Business Times
- Voted Best Places to Work in the North Bay 20 years in a row
- World-class Employee Engagement scores
- Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
- Industry leading Net Promoter Scores across the U.S.