Inside Sales Representative

Overview

The Inside Sales role ensures that all customer needs are promptly addressed in a courteous and professional manner. Will assist staff with all aspects of the sales and execution process. Acts as a liaison between customer and Outside Sales team operations team to provide a high level of customer service. The Inside Sales role is critical to ensuring a smooth and efficient sales process, contributing to customer satisfaction and overall business success.

Essential Functions:

Manage customer orders by assisting Outside Sales team with quotations, order placement, product fulfillment, scheduling, and support after the sale

Manage order entry in ERP

Collaborate with operations team to secure needed product

Manage customer portals and communicate scheduling changes with appropriate team members

Communicate any credit issues discovered upon order entry to appropriate sales personnel

Answer incoming calls or emails; timely professionally

Perform other duties as required

Competencies/Skills/Abilities:

High School Diploma or GED required

Strong organizational skills and effective team player

Ability to be detail-oriented and multi-task, work within specified timeframes

Strong verbal and written communication skills are required, Bi-lingual English/Spanish is a plus

Previous Customer Service work experience is required; previous work experience in our industry is preferred

Proficient with Microsoft Office; Outlook, Excel and Word

Personal Attributes:

Positive Attitude – Cooperation, Courteous, Friendly, Honest, Respectful

Teamwork – Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills

Work Ethic – Multi-tasking, Organization, Time management Efficiency, Strategic Planning, Results Oriented

BENEFITS

Medical

Dental

Vision

Employer Paid Basic Employee Life and AD D Insurance

Employer Paid Long Term Disability

Flexible Spending Accounts

Voluntary Short-Term Disability

Voluntary Life and AD D Insurance

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

EEO

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICE

We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.