Clinical Social Worker, Triage Team EST

Position: Clinical Social Worker, Triage Team (4/10s, 9:30AM-8:00PM EST)

OUR MISSION

We exist to create a more connected, compassionate, and confident experience for people with cancer and those who care for them. We make it easier to get answers, access high-quality care quickly, and feel supported throughout treatment and beyond.

Today, Thyme Care is a market-leading value-based oncology care enabler, partnering with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for thousands of people across the country. Our model combines high-touch human support with powerful technology and AI to bring together everyone involved in a person’s cancer journey: caregivers, oncologists, health plans, and employers.

As a tech-native organization, we believe technology should strengthen the human connection at the center of care. Through data science, automation, and AI, we simplify complexity, improve collaboration, and help care teams focus on what matters most: supporting people through cancer.

Looking ahead, our vision is bold: to become a household name in cancer care, where every person diagnosed asks for Thyme Care by name. If you’re inspired to make cancer care more human and to help reimagine what’s possible, we’d love to meet you. Together, we can build a future where every person with cancer feels truly cared for, in every moment that matters.

WHAT

YOU’LL DO Triage, assessment & brief intervention

• Serve as the primary intake clinician for escalated behavioral health and advanced social needs consults and alerts; complete time-sensitive psychosocial and safety/risk assessments via phone, video, or Thyme Box.
• Deliver brief, targeted interventions for stabilization and safety planning (e.g., de-escalation, suicide risk management, immediate safety planning).
• Apply standard screening/assessment tools and document assessment findings, clinical impressions, and immediate plans in the member record for members.
• Conduct comprehensive psychosocial assessments to identify patients’ and families' needs to address emotional concerns such as anxiety, depression, grief, adjustment, and coping mechanisms related to cancer diagnosis and treatment. Assess for and address financial toxicity, distress, changes in relationships/roles, custody planning, caregiver demands, advance care planning, and spiritual/existential distress. Assess, diagnose, and provide therapeutic interventions to address behavioral health needs.
• Bio psychosocial assessment competence with integration of serious illness and end of life themes, including exploration of palliative care themes- goals, values, preferences, advanced care planning, exploration of mortality.

Escalation & clinical decision-making

• Utilizing clinical judgment and Thyme Care Clinical Escalations SOP to determine escalation pathways for behavioral health crises (e.g., psychosis, suicidal/homicidal ideation), social safety events (exploitation, self-neglect), and other active clinical needs. Initiate escalations using the required channels and notify the appropriate clinical leads.

Care coordination & navigation

• Provide high-complexity BH management or support other needs when appropriate;
• Coordinate with Nurses, Care Partners, Providers, and community-based organizations to address barriers to care (e.g., housing, financial supports, legal/custody issues), and advocate to facilitate connections to supports and services.
• Track referral status and ensure continuity of care until a stable plan or higher-level provider ownership is established.

Consultation, documentation & team support

• Maintain timely, high-quality documentation of triage assessments, safety plans, referrals, and escalations according to organizational standards.
• Provide concise clinical consultation and decision support to Care Team members. Participate in case conferences and huddles to communicate high‑risk members and to support coordinated care.

Quality & continuous improvement

• Monitor triage volumes and recurring escalation drivers; identify opportunities to improve triage workflows, reduce repeat crises, and enhance member safety.
• Support knowledge-sharing across Social Work (triage tools, job aids, decision‑support resources) and…