Inside Sales Representative - Level 2

About CharterUP. CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.

Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale.

Why Join Us

Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.

Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.

Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.

Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

Title: Client Solutions Partner

Reports to: Sales Manager

Location: Remote

About the Role

This is a hybrid inbound and outbound sales role for people who are hungry to drive revenue, build repeat business, and own their results. It rewards individuals who thrive under pressure, act decisively, and operate with high urgency and precision. You will manage hundreds of customer interactions per week, build your own book of business, and ensure every booking experience reinforces CharterUP’s reputation for speed, reliability, and excellence.

As a Client Solutions Partner (CSP), you’ll be in the thick of the action, handling high volumes of inbound demand while chasing down the next opportunity before anyone else does. You’ll be responsible for both closing new customers and expanding recurring ones, managing a mini-portfolio of high-value accounts that rely on you as their trusted CharterUP contact. We’re looking for sharp, decisive, high-judgment sales athletes who can think fast, act faster, and refuse to settle for "good enough." You’ll be part of a team that executes with urgency, precision, and accountability every single day.

Responsibilities

Hit and exceed every metric. Own performance against conversion rates, revenue targets, outbound and inbound activity, repeat bookings, and overall account growth.

Manage a high volume of inbound leads while driving outbound reactivation and expansion efforts to capture repeat and new business.

Leverage CharterUP’s proprietary marketplace technology to create tailored, accurate trip quotes that minimize friction in the booking process.

Execute disciplined call patterns to maintain conversion velocity and follow-up consistency.

Build urgency, rapport, and trust in every interaction, closing decisively through confident communication and assumptive sales techniques.

Drive repeat business by identifying high-value accounts, expanding relationships over time, and turning one-time bookings into repeat relationships.

Apply call control, objection handling, and active listening to diagnose customer needs and drive efficient bookings.

Escalate only when needed, solve problems directly, and push through roadblocks to deliver outcomes.

Use sound judgment and data to decide where to focus for highest yield.

Detect and stop low-value activity early to protect revenue through commercial acumen.

Maintain complete accuracy in quoting, CRM updates, and call documentation, ensuring operational precision across systems including Salesforce, Outreach, G-Suite, Slack, and proprietary tools.

Collaborate with peers and leadership on post-mortems and performance reviews to refine tactics and improve execution.

Experience and Expertise

3+ years of experience in sales, account management, or hybrid revenue roles, consistently exceeding performance goals.

Demonstrated ability to manage and grow a book of business, expanding spend, deepening relationships, and driving retention.

Proven success balancing high-volume inbound response with targeted outbound prospecting and account development.

Skilled in navigating multi-contact organizations and identifying new opportunities within existing accounts.

Expert communicator with mastery in objection handling, urgency creation, and assumptive closing across varied customer types.

Proficient in CRM and sales enablement tools (Salesforce, Outreach, G-Suite, Slack), ensuring disciplined follow-up and accurate documentation.

Analytical and data-driven, using performance metrics and conversio…