German Speaking Travel Support Advisor - Work In Sofia, Bulgaria

German Speaking Travel Support Advisor

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in placing skilled professionals in roles that truly match their language capabilities, career ambitions, and personal goals. At Mercier Consultancy Group, we don't just fill positions — we build careers and shape futures across the European market and beyond.

Job Overview

Mercier Consultancy Group is delighted to present an outstanding opportunity for a German Speaking Travel Support Advisor position in Bulgaria, based on-site in the vibrant and cosmopolitan city of Sofia. This exciting role sits at the heart of the travel industry, where you will serve as a trusted point of contact for German-speaking travellers, helping them navigate bookings, travel queries, and journey-related concerns with professionalism and care. If you are passionate about travel, fluent in German, and eager to explore one of Europe's most affordable and culturally rich capitals, this German-speaking job in Bulgaria could be the perfect next step in your career.

Key Responsibilities

Provide high-quality customer support to German-speaking travellers via telephone, email, and live chat, addressing inquiries related to flights, hotel bookings, tour packages, and travel itineraries.

Assist customers with booking modifications, cancellations, and rebooking requests in accordance with company and partner airline or hotel policies.

Offer accurate, up-to-date information on travel destinations, visa requirements, baggage allowances, and travel insurance options to ensure a smooth customer journey.

Handle and resolve travel-related complaints and escalations with empathy, patience, and a solution-focused approach, ensuring the highest levels of customer satisfaction.

Process refunds, compensation requests, and special service requirements in line with established travel industry guidelines and internal procedures.

Collaborate closely with internal teams, travel partners, and third-party suppliers to coordinate seamless travel arrangements for customers.

Maintain accurate and detailed records of all customer interactions and transactions using the company's CRM and booking management systems.

Stay informed of the latest travel industry developments, destination advisories, and product updates to provide customers with the most relevant and reliable guidance.