Assistant Property Manager

Position: Assistant Property Manager, Blair House and Blair Towns

Reports to: Property Manager, Blair House and Blair Towns

Direct reports: None

Objective:

The Tower Companies seeks a dynamic, emerging leader to serve as the Assistant Property Manager of two of our well established communities located near downtown Silver Spring, Maryland, Blair House and Blair Towns within the Blairs District. We engage our residents to really know and enjoy each other by providing opportunities for them do so. On any given day you’ll find us at together at a happy hour or morning breakfast gathering, at a kids craft event, or a live concert or music night on the green. Our community has a vital retail center within, including a grocery store, 24 hour CVS; services such as a drycleaner and nail salon, and restaurants offerings: Mama Lucia’s, Crisp & Juicy, and our newest addition, District Taco! We are located across from a Metro and Marc train station, are just a 20 minute drive to downtown DC. Our residents enjoy all of these conveniences, but are most impressed by our enthusiastic and professional team and their commitment to providing an outstanding experience to all who reside here.

Key responsibilities:

The Assistant Property Manager will assist the Senior Property Manager with responsibilities for the daily operations of the Blair House and Blair Towns, including but not limited to the following:

• Resolving resident issues and concerns professionally and promptly
• Walking the property for curb appeal and vacant units to inspect for move in readiness
• Executing Move-Out Inspections
• Reviewing and approving leases for the Residential Service Associate
• Along with the business office, collecting amenity and other payments as requested
• Managing resident ledgers, inputting charges as incurred as requested
• Supporting leasing process via add and removes and transfers
• Assisting Property Manager with the property's revenue management pricing
• Assisting Property Manager's efforts to create and monitor all aspects of marketing for the property (ex., resident events and flyers).
• Assisting Property Manager with monitoring and responding to property's online reviews
• Assisting Property Manager with training and onboarding of new staff members
• Assisting Property Manager with purchase order process
• Coordinating and managing guest suite rental programs
• Assisting Marketing & Communications Manager in execution/assignment of events & marketing
• Processing renewals or transfers and assisting to a minimum 60% retention rate at the direction of the Property Manager
• Managing noncompliance with renters’ insurance

Position Requirements & Qualifications:

• Bachelors degree highly preferred
• 2 to 3 years’ experience in multifamily residential Property Management
• History of successful leasing; a demonstrated expertise in the leasing process with high closing ratio and highly rated shops and customer service scores.
• Experience in resident (current or existing) issue resolution; excellent problem solving skills and resourcefulness.
• Knowledge of Yardi Software and Revenue Management
• Demonstrated Microsoft Office skills, strong Excel
• Extremely strong administrative skills; naturally organized and process driven.
• Strong detail orientation; ability to plan and meet deadlines.
• Ability to track open items and follow through completion.
• Outstanding written and verbal English language skills. Concise, professional, but approachable writing style.
• A proven ability to professionally diffuse difficult and sometimes emotional situations.
• Excellent customer service and communication skills
• Professional discretion is required.
• A minimum one weekend per month may be required (with 2 days off during the week) to meet staffing needs; flexibility is essential.
• Ability to respond to emergencies on site as needed, within a reasonably short response time.
• Candidates under consideration for hire must submit to, and pass a background check and drug screening according to Tower’s hiring standards.

Preferred Qualifications

• Bachelor’s degree
• High rise experience
• Previous experience in an Assistant Manager or similar capacity

The Tower Companies is an equal opportunity employer and offers a collaborative and exciting work environment, competitive salary and excellent benefits, which include medical, dental and vision coverage, as well as a 401(k) plan. If you’re interested in this position and working for The Tower Companies, please send your resume and cover letter to HR@Towercompanies.com No phone calls please. EOE

About The Tower Companies

For three generations, the family-owned Tower Companies has maintained a commitment to responsible development and envisions a world where buildings inspire and enrich the lives of their occupants, and create positive social change. The green building leader owns, develops, and manages over 5 million square feet in the Washington, D.C. metropolitan area consisting…