Customer Service Representative / Anaheim

Opportunity for a Customer Service Representative in Anaheim, CA. This role has the potential to convert to permanent.

Contract Duration: 5 months+

Required Skills & Experience

• Strong customer service and communication skills are a must.
• Experience in distribution or manufacturing preferred.
• Reliable, organized, detail-oriented, and focused.
• Proficient in Microsoft Outlook and Excel.
• High School Diploma or GED required.
• Ability to multitask, prioritize and work under pressure while ensuring that departmental metrics and industrial standards are maintained.

What You Will Be Doing

Daily Responsibilities

• Provide high levels of customer service by assisting with administrative and operational duties.
• Perform clerical functions related to branch billing, warehouse operations, and customer returns.
• Manage the pick ticket process, including allocating products to orders and printing pick tickets for "Must Ship Today" orders.
• Review routine reports to identify and resolve invoice and pick ticket issues.
• Process customer billing, including freight and inventory charges.
• Generate Return Material Authorizations (RMAs) for repairs and process customer credits.
• Assist with receiving, picking, and handling products in the warehouse as needed.
• Open and distribute incoming mail.
• Maintain branch filing systems and records.
• Support year-end projects and other administrative initiatives.
• Coordinate and order office lunches.