Dental Patient Coordinator (Oral Surgery)

Job Title: Dental Patient Coordinator (Oral Surgery)

Position type: Full-Time

Work hours: 8:00 AM to 5:00 PM Pacific Daylight Time

Work days: Monday to Friday

Salary: $5 - $7 per hour, depending on experience

Job code: ST-OS

Workplace: Remote

Preferred Candidate Location: Philippines

Our client is a busy oral surgery practice seeking a dependable and clinically knowledgeable Dental Patient Coordinator (Oral Surgery) to support patient scheduling, surgical preparation, and administrative coordination. This role is critical to ensuring patients are fully prepared before procedures and that the clinical team can operate efficiently without delays.

The Dental Patient Coordinator will manage patient scheduling, documentation workflows, and pre-operative and post-operative coordination. Patients must complete medical forms, consent documents, insurance verification, and payment preparation prior to surgery. Ensuring these steps are completed in advance helps maintain smooth clinic operations and improves patient outcomes.

Because oral surgery procedures often involve anesthesia, medication review, and coordination with other healthcare providers, the client requires a Registered Nurse (RN) who is comfortable reviewing medical histories, understanding medication lists, and coordinating care with other medical professionals when necessary. Familiarity with medical and dental terminology is essential for effective communication with patients and providers.

In addition to surgical coordination, the client is looking for someone with strong front desk experience, preferably within a dental or oral surgery practice . The ideal candidate should already be comfortable using Open Dental and confidently manage appointment scheduling, patient communication, and day-to-day front desk coordination. While previous oral surgery experience is highly preferred, candidates with excellent scheduling experience and strong proficiency in Open Dental will also be considered.

The successful candidate should be a quick learner who follows instructions carefully, adapts well to changing priorities, and performs confidently in a fast-paced surgical environment. They should also be highly organized, proactive, and committed to providing exceptional patient service while maintaining the highest standards of professionalism, accuracy, and HIPAA compliance.

In addition to surgical coordination, the Patient Care Coordinator will support the treatment coordinator with administrative tasks, maintain organized patient records, and help ensure accurate communication between patients, providers, and internal staff.

Scope of Work / Responsibilities

Manage appointment scheduling and patient reminders

Coordinate completion of new patient forms, consent forms, and payment requirements prior to appointments

Maintain and organize patient records and documentation

Respond to patient inquiries and correspondence

Coordinate communication between patients and healthcare professionals

Assist with pre-operative and post-operative patient coordination

Ensure required medical clearances and health documentation are completed prior to surgery

Support the treatment coordinator with administrative tasks and documentation preparation

Prepare reports, spreadsheets, and documentation trackers

Maintain accurate information within the Open Dental practice management system

Assist with insurance coordination and EOB processing

Ensure all patient communication and records follow HIPAA compliance standards

Top 3 Priorities

1. Appointment Scheduling & Patient Coordination

Ensure patients complete required forms, consent documentation, insurance requirements, and payment prior to their visit to maintain efficient clinic operations and minimize appointment delays.

2. HIPAA Compliance & Reliability

Maintain strict confidentiality and accuracy when handling protected health information while consistently demonstrating reliability and accountability.

3. Pre-operative & Post-operative Coordination

Support patients throughout their surgical journey by coordinating medical clearances, surgical instructions, follow-up care, and communication with providers.

Key Performance Indicators (KPIs):

Timely completion of assigned tasks with high accuracy

Productivity metrics and workflow efficiency

Patient-facing outcomes such as reduced appointment delays

Reliability and consistency when managing patient data

Compliance with HIPAA and data privacy protocols