Operational Project Manager

Leading projects focused on the sustainment and optimization of the Verint platform, the full-time Operational Project Manager will manage system-wide initiatives, onboarding of new groups, and strategic efforts under Care Access and Service Integration, all while working remotely. Key responsibilities Direct the coordination, implementation, and completion of Verint platform projects and contact center initiatives, aligning them with organizational goals Oversee the lifecycle of the Verint platform to ensure stability and lead onboarding of new operational groups with minimal disruption Analyze and resolve complex operational issues, developing policies to maximize efficiency and safeguard call data compliance Required qualifications Bachelor's degree in an appropriate discipline Five years of project management experience, including two years in a supervisory or leadership role Demonstrated experience with Verint implementation and/or administration Strong knowledge of contact center workflows, including workforce management and quality monitoring Experience collaborating with IT, operations, and clinical stakeholders