Patient Reception Specialist

Patient Reception Specialist

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Location:

12314 Jones Road, Houston Texas 77070

Job Description: The Patient Reception Specialist is responsible for providing patient support and communication, facilitating an exceptional patient experience to build and reinforce satisfaction, trust, and organizational loyalty. The role includes welcoming and preparing patients for their appointment, informing them of relevant and required information for their visit, and providing clear communication about the services they are scheduled to receive.

How You Will Get Things Done

• Obtain copies of insurance cards, driver’s licenses, authorizations, referrals, and other required appointment documentation and appropriately save them in practice EMR.
• Perform demographic and insurance validation, and inform patients of privacy policies and procedures.
• Keep the reception and patient waiting areas clean and organized.
• Other duties as assigned.

How You Will Build Trust

• Greet all patients and visitors in a professional and welcoming manner.
• Effectively communicate unexpected schedule delays to patients and assist with patient comfort should delays arise.

How You Will Innovate

• Collect patient co-payments, reconcile charges, and calculate outstanding balances upon check‑in, and submit daily batches.
• Schedule patient appointments and follow‑up appointments per established policies and procedures.

Qualifications

• Adept in medical terminology and insurance practices.
• Proficient in computer programs and applications, including Outlook and practice EMR systems.
• Competent in basic arithmetic to make calculations, balance and reconcile figures accurately.
• Knowledgeable of CPT and ICD‑10 coding.
• Current BLS certification for healthcare providers preferred.
• High School Diploma or Equivalency required.
• Experience in primary care, family practice, internal medicine, urgent care, or ER preferred.

Benefits

Participation in VillageMD’s benefit platform includes medical, dental, life, disability, vision, and FSA coverages, as well as a 401(k) savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

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