Operations Manager

Become a part of a team that makes a difference.

$90-95k, override commissions, and AIP bonus potential

When something happens that changes people’s lives Polygon is needed. Our customers rely on us being by their side when they need us the most. They trust that we will efficiently take care of their problems with excellence, integrity, and empathy.

Now is your opportunity to join us. We are currently looking for an Operations Manager for our Operations team.

Under the direction of the Regional Business Unit Manager and in close cooperation with sales personnel, the Operations Manager is responsible for producing and completing assigned projects in any market segment in order to satisfy the customer’s needs and expectations. Additionally, the Operations Manager will perform and supervise other operations personnel with field work within an assigned office. The Operations Manager will be responsible for the overall management of the local office including but not limited to project execution, equipment readiness, Team development, and overall day to day management of operations.

Essential Job Functions:

Engage in and promote all health and safety protocols and processes at Polygon

Utilize and advocate the Polygon Model in daily functions and activities

Complete and submit expense reports accurately and in a timely fashion to ensure company issued credit card is not delinquent in payment

Accurately complete on a daily basis all project, equipment maintenance, and other documentation as required

Continue to develop and actively engage in the Polygon Core Competency and Development Plan for self and direct reports

Responsible for successful project completion, including direct and indirect cost control, scope completion and change orders, documentation, quality-control, job-file completion, and reporting

Communicate and interface proactively with Sales Team to assist with estimating or scoping projects in the assigned office.

Facilitate pre-project planning activities with Sales Team

Coordinate internal resources and third parties/vendors for the execution of projects

Manage changes to the project scope, project schedule and project costs and communicate with Sales Team regarding these changes

Measure project performance using appropriate tools and techniques

Minimize out of service equipment in the assigned office and engage in activities to make out of service equipment ready to rent

Implement best practices and processes for equipment maintenance and repair within assigned office

Operate company vehicles in a safe and courteous manner while following federally mandated DOT regulations when applicable and completing documentation as required. Vehicles are equipped with electronic monitoring devices and drivers are required to have a minimum safety score that is determined by the Polygon EH S Manager

Utilize current ERP (NetSuite) for all functions of the position including but not limited to project management, asset management, inventory, purchasing, and time entry or approval

Responsible for managing assigned house accounts that have little to no sales representation.

Assist and support PIA sales management in scoping and estimating projects and applications.

Active Role in local P L and accountable for Revenue and how it relates to the Profit and Loss.

Approve payroll for direct reports per company guidelines

Job Qualifications:

Minimum two years of technical school or four years on the job experience in a related field required

Two years of project management experience and two years supervisory experience in a service industry required

Basic knowledge of electrical, HVAC, and mechanical skills. High School Diploma or equivalent required

Must have strong interpersonal, verbal, and written communication skills along with technical skills

Must be Team oriented and professional manner

Ability to perform duties that are physical in nature

Willing to work overtime when needed

Willing to travel on short notice, sometimes for extended duration (typically 1-3 weeks)

Strong problem-solving skills

Ability to utilize and tow trailers for delivery of equipment

Ability to use IT hardware and equipment for documentation and reporting

Ability to assist with scope and design of basic or complex projects

Minimum Training Requirements and Competencies:

All items under Polygon Operations Technician I, II, and Project Manager

Polygon Core Competencies Level 3 complete and reviewed by supervisor

OSHA 30 hour safety training

THC Fundamentals Course (Polygon internal)

Coaching and mentoring course (3 rd Party)

NFPA 70E course (3 rd Party)

IICRC or equivalent courses for WRT/ASD:

WRT (Water Damage Restoration Technician) - required

ASD (Applied Structural Drying) – requirement determined by National Operations Manager

Ability to use Polygon DPC and Psyc It apps

Ability to use internal sizing and design software which includes but is not limited to PsycPro, Drycool HCUB, Heat Calc…