Medical Office Manager I
TIDEWATER PHYSICIANS MULTISPECIALTY GROUP P C · Virginia Beach, Virginia · Posted Jun 19, 2026
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Position Summary
The Medical Office Manager I is responsible for the daily operations of the location. Provides staff and operations support for the office in which they are assigned. Promotes a positive and supporting environment for site staff, patients, and providers.
Major Duties and Responsibilities
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Oversees daily office operations and delegates as needed.
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Responsible for providing overall leadership, growth, marketing, administration and performance of all aspects of the practice to ensure accomplishment of its objectives and goals.
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Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.
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Create an atmosphere of team building for the site and set a professional example for staff.
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Responsible for personnel functions including staffing, training, monitoring and evaluation of staff.
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Post job openings using Newton Applicant Tracking System and interview new hires for site for administrative and clinical positions.
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Responsible for payroll, accounts payable and charge entry as well as delinquent claims and or bad debt.
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Review financials (i.e. P&L statements, GL reports, inventory control, payroll, etc.).
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Submit daily deposit registers to accounting as well as track timekeeping for employees.
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Analyze costs for overhead based on information from payroll distribution or overtime and schedule employee coverage appropriately.
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Hold weekly and or monthly meetings with managing physician and staff.
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Responsible for resolving patient complaints and customer service issues.
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Maintains strictest confidentiality.
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Other duties as assigned.
Knowledge, Skills and Abilities
- Knowledge of organizational policies, procedures and systems.
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Knowledge of clinic office procedures.
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Knowledge of computer systems and applications.
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Knowledge of medical practices, terminology, and reimbursement policies.
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Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
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Skill in planning, organizing, delegating and supervising.
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Skill in evaluating the effectiveness of existing methods and procedures.
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Skill in operating a variety of office equipment and computer programs.
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Ability to work scheduled hours as defined in the job offer.
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Ability to read, interpret and apply policies and procedures.
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Ability to communicate clearly and effectively.
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Ability to set priorities among multiple requests.
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Ability to interact with patients, medical and administrative staff, public effectively.
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Ability to work with minimal supervision.
Education / Training / Requirements
- Associates degree or equivalent.
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Must have 3-5 years of experience in a medical office setting.
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Experience with prior EHR systems, required.
Physical Demands
- Ability to lift or move equipment.
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Ability to stand and walk for limited periods of time.
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Ability to sit for extended periods of time.
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Ability to enter data into a computer via a keyboard.
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Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
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Ability to grasp and hold up to 30 lbs.*
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Ability to occasionally squat and lean over.
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Ability to hear normal voice level communications in person or through the telephone.
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Ability to speak clearly and understandably.
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Basic vision, corrected.
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Ability to see and understand data on a computer screen.
Success Factors
- Alignment with Company Mission and Core Values
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Excellent Time Management/Organized
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Open Communication/Positive
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Goal Driven
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Excellent Customer Service
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Juggles Multiple Priorities
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Accuracy and Attention to Detail
All statements are essential functions of the position unless identified as non-essential by an asterisk (*).