Member Service Representative - Support Services
Advancial Federal Credit Union · Irving, Texas, United States · Posted Jul 7, 2026
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We’re proud to be named one of USA TODAY’s Top Workplaces , and we’ve earned the Best and Brightest Companies to Work For award for 8 years straight. Founded in 1937, Advancial is one of the oldest credit unions in the country. Our mission is to create lasting value for our members through superior service, quality products, and innovative solutions.
At Advancial, we don’t just work hard – we play hard, too. We’re a team that thrives on passion and collaboration, where every day feels like a chance to make a difference. Our culture is built on positivity, creativity, and the belief that work should be fulfilling, not just a “day job.
What You’ll Do
Provide high-quality member service through various communication channels (phone, email, chat), resolving inquiries regarding accounts, transactions, and products.
Process account transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check orders.
Assist members with online banking services, troubleshooting issues and guiding them through our systems.
Evaluate member needs to identify opportunities for cross-selling credit union products and services.
Maintain up-to-date knowledge of credit union products, policies, and changes in regulations.
Handle member complaints with professionalism and empathy, striving for timely resolution.
Document member interactions in the customer relationship management system for future reference and quality control.
Participate in training and ongoing education to improve skills and product knowledge
Cultivate a positive, respectful, and collaborative culture across the organization—fostering strong relationships among staff, departments, branches, and external partners. Champions a caring and inclusive environment for both employees and members, aligned with the Credit Union’s mission and values.
Working Hours
This position requires flexible hours Monday-Friday between 7:30am and 6:30pm and rotating Saturdays 9am-1pm, The role is based out of our Remote Operations Center at 100 E Royal Ln, Irving, TX 75039.
Compensation
This hybrid position's pay range is $20-25 per hour and may vary based on experience and qualifications.