Dutch Speaking Customer Support Specialist - Work Remote In Bulgaria

Dutch Speaking Customer Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with leading organisations across Europe and beyond. We specialise in placing skilled professionals into high-impact roles within the customer support services industry, ensuring both candidates and clients achieve outstanding outcomes. At Mercier Consultancy Group, we are committed to building careers — not just filling positions — and our dedicated team is with you every step of the way, from first contact through to successful placement and beyond.

Job Overview

We are currently seeking a driven and customer-focused Dutch Speaking Customer Support Specialist to join a dynamic, internationally oriented team operating remotely within Bulgaria. This is a fantastic opportunity for Dutch-speaking professionals who are passionate about delivering exceptional service experiences within the customer support services sector, and who are eager to build a rewarding career in a vibrant, multicultural environment. If you are searching for exciting Dutch-speaking jobs or exploring Jobs in Bulgaria, this Dutch Speaking Customer Support Specialist position in Bulgaria could be the career-defining move you have been waiting for.

Key Responsibilities

Deliver prompt, professional, and empathetic customer support to Dutch-speaking clients via telephone, email, and live chat channels.

Accurately diagnose and resolve customer enquiries, complaints, and technical issues in accordance with established customer support services protocols and quality standards.

Maintain comprehensive and precise records of all customer interactions within the CRM system, ensuring data integrity and compliance at all times.

Escalate complex or unresolved cases to the appropriate internal departments, following up diligently to ensure timely and satisfactory resolution for the customer.

Proactively identify opportunities to enhance the customer experience and contribute constructive feedback to team leaders and quality assurance processes.

Collaborate closely with colleagues across multilingual support teams, sharing knowledge and best practices to continuously elevate service delivery standards.

Meet and consistently exceed individual and team key performance indicators (KPIs), including customer satisfaction scores, first-call resolution rates, and response time targets.

Stay fully informed about client products, services, policies, and updates in order to provide accurate, up-to-date information to customers at all times.