Provo- Staff Therapist

Full-time Description Reborn Pelvic Health & Wellness Job Description: Staff Physical Therapist or Occupational Therapist Job Title: Staff Therapist (Physical Therapist or Occupational Therapist) Reports To: Clinic Director FLSA Classification: Exempt full-time, Non-Exempt part-time Staff Therapist Role Overview Education & Experience - Graduate of a CAPTE-accredited Physical Therapy Program (or Occupational Therapy equivalent) - Current state Physical Therapist or PTA license - 0+ years of clinical experience as a provider; significant interest and passion around healthcare in pelvic health - Current BLS Certification - English-speaking preferred - Proven financial planning and management skills - Knowledge of legal, medical, and accreditation compliance - Strong organizational and delegation skills - Compassionate, excellent at clinical duties, and patient care - Able to lift 50 lbs, assist patients, and meet published physical demand norms Work Environment - Outpatient women’s/men's/pediatric's pelvic health clinic - Uses clinic therapy equipment and standard office technology Exposure Determination Potential exposure to hazardous substances and bloodborne pathogens Job Duties Department Expectations - Greater than 86% schedule efficiency - Scorecard metrics for WOM referrals and Google reviews greater than 5 per month each (for 1.0 FTE status) - Graduation rate greater than 60% - 1 Marketing Event/Workshop per quarter - 2 Blog posts per year Role Expectations - Fulfillment and Customer Satisfaction - Delivering a WOW experience. - Make sure proper rehab techniques are being utilized. - Strive to exceed our patients’ expectations with each interaction. - Create and evaluate the effectiveness of departmental programs. - Maintain excellent standards of physical therapy. Metrics & Reporting - Track and monitor KPIs weekly, monthly, and quarterly. - Achieve >86% clinic efficiency and other departmental benchmarks. - Submit agendas, scorecards, and patient reporting consistently. Organization, Communication & Planning Communication and Planning - Make sure to submit the following each week: - Weekly Agenda - Active Patient Reporting - ScoreCards - Attend & participate in the following: - All Hands and Mentorship Meetings - Quarterly Planning Meeting - Annual Planning Meeting Sales & Marketing - Build/retain professional physician/birthworker relationships with Practice 25 referral - Coordinate with the Office Manager to make sure Active Patient Reporting and Wellness Checks are being performed. - Engage physicians in external primary relationship-building interactions, including Reverse Referrals, Surgical Observations, In-clinic Shadowing, Return Patient Visits, and Empower University Events. - Will participate with internal practice building opportunities,including social media posts, Google reviews, Net Promoter Scores, short clinic videos, and reactivation campaigns on previously discharged patients. Compliance - Ensure full compliance with state/federal regulations, medical standards, and accreditation. Other Duties Daily - Perform Daily Patient Care and documentation - Push issues to the Agenda or alert the director/owner 911s as they come. - Mark down different items that come up so that you can discuss how to handle them for the future - Complete Daily Tasks - Keep energy levels high Weekly Metrics - Hit 100% Schedule Efficiency Goal - Hit 90% Arrival Rate Goal - Hit greater than 95% Notes Submitted less than 24 hours - Hit greater than 85% Clinic Efficiency Meetings - Attend All Hands Meeting - Submit Issues or To-Dos On the Agenda Tasks - Active Patient Reporting - Coordinate Case Management with Providers - Weekly Agenda - Scorecards - Monitor Clinical Supply Inventory Customer Service - Monitor NPS Scores and Reviews Monthly Meetings - Perform 1-to-1 Meetings with Direct Supervisor - Discuss Core Value Issues - Discuss Productivity Issues Quarterly - Attend Quarterly Planning Meetings - Review if Annual Planning Goals are being met - Update on Clinic Care and Potential Issues - How to improve the customer experience - Update any Policy or Procedures. - Review Practice 25 Referral Tracker - Who is Referring - Who is Not - Who can be added - Who can be removed - Ideas to Enhance the Energy and Environment in the Clinic Bi-Annual - Staff Satisfaction Survey - Staff performance review Annual - Attend Annual Planning Meeting - Review the Previous Year - Set New Goals for Next Year - Review Vision, Mission, Core Values, and Staff Review progress, set new goals Revisit mission, vision, and values Additional Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. - Duties, responsibilities, and activities may change at any time with or without notice. - Employee signature below constitutes the employee's understanding of the requirements, essential functions and duties o…