Customer Success Manager
Alertmedia · Austin, TX HQ · Posted Jul 7, 2026
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Do work that matters.
At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating the timely communications when an emergency threatens personal safety and business continuity.
Our core values drive us in our important mission of keeping people safe informed:
We’re humans not robots
Customers always come first
We work better together
Simplicity is our strength
Our reputation is priceless
Hard work pays off
The Customer Success Manager will take ownership of managing customer relationships, which we value above all else. This role will focus on emerging customers and partner closely with our Customer Support Team to foster success. In this key role, working closely with Customer Success, Customer Support, Marketing and Sales teams, they are responsible for driving engagement to support customer health, retention, and growth. The right candidate will be determined to achieve effective customer enablement, as well as the highest possible satisfaction rates across the accounts they manage. They will make sure customer needs are always met and problems are solved quickly.
As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!
Who you are:
You'd be excited to buy into our "customer love" mentality and are motivated by going above and beyond for the customers you serve. You are a team player, an individual contributor and have a roll-up-your-sleeves mentality when it comes to your customers and there is no task too big or too small to best support them. You enjoy building relationships, community engagement, and driving adoption of all features of the AlertMedia platform.
What you get to do every day:
Support our customers in the SMB segment as a product expert to drive adoption and enable them to accomplish their goals
Manage customer touch points with automated processes and innovative approaches
Host customer webinars and facilitate customer collaboration
Align with the Customer Success organization to support initiatives to grow and expand existing accounts through adoption, cross-sell, and upsell opportunities
Evaluate health and assess risk for your book of business
Partner with our Customer Support team to manage escalations requiring more strategic oversight
Respond to all customer inquiries in a timely manner, within 1 business day
Effectively track all customer communication and data in Gainsight and Salesforce
Acquire industry knowledge related to general trends, use cases, and emerging technologies
Ensure positive and productive customer experience to maintain software renewals
Contribute to AlertMedia’s culture, values, and vision for the future
This is an individual contributor role and not a manager role
What you bring to the role:
2+ years’ experience in customer success management or account management
Experience in a Saas or Tech environment strongly preferred
Salesforce or Hubspot experience preferred
Strong organization and time management skills with ability to prioritize
Comfort level managing a large volume of accounts
Outstanding verbal and written communication skills
Willingness to test and implement innovative ideas
Experience with customer implementation and software adoption preferred
Strong listening skills with the ability to mirror and work with a variety of customer profiles
Ability to work with all members of our team (customer support, business development, software development, and product management)
Must be independent, self-motivated, success-driven, and adaptable
The ability and desire to work in a fast-paced, challenging environment
A vision for efficiency
The desire to learn and be coached
Location: This is a hybrid role with regular in-office collaboration for candidates residing in Austin, TX or surrounding areas available to work from our downtown Austin headquarters
Sponsorship: This position is not eligible for visa sponsorship. Candidates must have existing authorization to work in the U.S. without the need for sponsorship now or in the future
Why you’ll love working at AlertMedia:
At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.
Competitive base salary + Uncapped commissions + Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
401K with generous company match
Amazing rewards and incentives – we love celebrating each other!
Commitment to community service with opportunities to give back
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