Application Support Specialist
Vipvermontinformationprocessing2 · Colchester, Vermont, United States · Posted Jun 18, 2026
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Join Vermont Information Processing (VIP) as a key member of our Route Accounting System (RAS) Customer Support Team — a fast-moving, collaborative group committed to delivering reliable, responsive support to our customers within the beverage industry. If you love solving problems, thrive in a dynamic environment, and take pride in delivering an exceptional customer experience, we want to hear from you.
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
What You'll Do:
Be the trusted point of contact for customers via phone and email, responding promptly and professionally to inquiries and resolving issues end-to-end.
Diagnose and resolve customer complaints by gathering the right information, coordinating with internal teams, and seeing issues through to a successful outcome.
Act as a bridge between customers and internal departments, ensuring the right people are involved at the right time.
Maintain detailed, accurate records of interactions, transactions, and resolutions to support continuous improvement and team accountability.
Follow up proactively on open cases to ensure customers feel supported throughout the entire resolution process.
What You Bring:
Strong verbal and written communication skills
Sharp analytical and problem-solving abilities
High attention to detail with a commitment to data accuracy and confidentiality
Ability to manage multiple priorities calmly under pressure
College degree preferred but not required
Knowledge of the distribution industry is a plus!
Why VIP?
We're a technology company with deep roots in the beverage distribution industry. At VIP, you'll join a supportive team, develop real technical expertise, and make a direct impact on the customers who depend on our software every day!
Compensation: $23.00 - $28.00/hour (Level 1)
Compensation is based on a variety of factors including skills, experience, and industry background. The range listed here represents our best faith estimate for the role.
Benefits Include:
Health Insurance
Vision and Dental Expense Reimbursement
401k Match and Employer Contributions
Life and Disability Insurance
Health Savings and Flexible Spending Accounts
Paid Parental Leave
On-site Child Care Center (VT)
On-site Fitness Center (VT)
On-site Health Clinic (VT)
Discounted Gym Memberships
Combined Time Off and Floating Holidays
Flex and Hybrid Schedules
All full time job offers are contingent upon passing a pre-employment drug screening and background check.