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HOTEL FRONT DESK AGENT- HILTON WESTSHORE TAMPA AIRPORT
Hilton Tampa Airport Westshore Hotel · Tampa, Florida · Posted Jul 3, 2026
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We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d love to meet you!! Ultimately, you will help create a pleasant and memorable stay for our guests. Room for growth!
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with Hilton software a Plus!
- Understanding of how travel planning websites operate, like Booking.com and TripAdvisor, Etc.
- Customer Service attitude
- Excellent communication and organizational skills
Benefits
- 401(k)
- Dental insurance (effective the 1st of the next month)
- Disability insurance
- Flexible schedule
- Free Meal
- Hilton team member travel program
- Health insurance (effective the 1st of the next month)
- Life insurance
- Paid time off
- Vision insurance (effective the 1st of the next month)
- And more….
EOE/AA/Disabled/Veteran
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Experience:
- Customer service: 2 years (Required)
- Hotel Front Desk: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person