Customer Business Manager

At Revlon, we create beauty innovations for everyone that inspire confidence and ignite joy every day.

Breaking beauty boundaries is in our company’s DNA. Since its game-changing launch of the first opaque nail enamel in 1932 (and later, the first long-wear foundation), Revlon has provided consumers with high-quality product innovation, performance, and sophisticated glamour. Elizabeth Arden made waves as a woman-led beauty company in the 1920s. In 1931, Almay became the original hypoallergenic, fragrance-free beauty brand.

Today, Revlon resiliently continues its legacy as a leading global beauty company. Our diverse portfolio—which consists of some of the world’s most iconic brands and product offerings in color cosmetics, skincare, hair color care, personal care, and fragrances—is sold around the world through prestige, professional, mass, and direct-to-consumer retail channels. These brands include Revlon, Revlon Professional, Elizabeth Arden, Almay, American Crew, CND, Cutex, Mitchum, Sinful Colors, Creme of Nature, Christina Aguilera, John Varvatos, Juicy Couture, Ed Hardy and more.

We honor our heritage, embrace change, and applaud diversity. We champion our employees and celebrate our consumers.

We are Revlon, together, transforming beauty.

This role is fully remote, with candidates located in Rhode Island, or the North East.

Overview:

Responsible for developing, executing, and fostering a collaborative business partnership between Revlon’s Hair Coloring (Colorsilk), Hair Styling (American Crew/Crème of Nature), Mitchum AP/DO, Revlon Nail Color (CND) business at CVS that delivers volume, share and profit objectives for Revlon, and contributes to the customer’s total category growth. Through a total understanding of customer and company business objectives, the candidate will develop a cohesive vision, joint business plan strategy, and action plans that will deliver, with excellence, the agreed-to business results. Responsible for challenging the status quo to develop new go-to- market opportunities and obtain widespread support by working effectively with others. Ability to penetrate across the customer organization, including merchandising, marketing, supply chain and finance at the appropriate levels, institute agreed to business principles, and have regular contact.

Responsibilities:

In Partnership with Sr. Director Develops, implements, and monitors Revlon’s Joint Business Category Plan with CVS

Utilizes strong customer focus to understand key drivers of business and action customer needs

In conjunction with Associate Business Manager, collects business, point of sale, and market trend data and analyzes to determine new business opportunities

Pro-actively works with all internal and external contacts to achieve business goals

Development consumption forecasts

Tracks and analyzes weekly/monthly results to determine progress against plan and identify gaps and opportunities

Creates “Close the Gap” plans where required

Manages development of Omni-Channel Strategies:

Weekly internal communication to account for results and gap closing actions

Pro-actively works with all internal and external contacts to achieve business goals

Develop and implement business building strategic plans to capitalize on opportunities and mitigate risks

In conjunction with the Demand Planning team, maintain up to date Shipment forecast

Identify opportunities and risks to plan and report out in Demand Meetings

Develop and implement business building strategic plans to capitalize on opportunities and mitigate risks

Actively participate in monthly demand review meetings

Lead, develop and facilitate internal and external relationships in support of the business objectives

Internal - Contribute point of view and develop retail action plans to improve shelf conditions and become more efficient with internal teams listed below

Sales Insights and Strategies Team

Marketing

Customer Marketing

Finance

Logistics and Inventory Management

External – Key strategic alignment/influence with external teams listed below

Category Management

Personalization Team

Store Operations

Finance

Manage the Market Development Fund (MDF) for the customer’s brands to ensure account profitability

Determines financial needs based on business plans and ROI analysis

Analyzes payback on incremental investment required

Gains authorization for investment

Tracks actual investment vs. plan to ensure budget adherence

Processes account claims on an on-going and timely basis

Manages the customer P L to meet objectives set forth by CBD Leadership

In conjunction with Inventory planning and Logistics team work to mitigate returns risk

Manage timely shut off of discontinued SKUs based on customer inventory

Implement markdowns where there is a financial benefit

Review all New/Bonus PPK’s to determine the “right” amount of inventory is sent to each store

Execute Long Range Planning and annual Joint Business Plans that incorpora…