Dutch-Speaking Video Streaming Customer Experts - Work Remote In Bulgaria

Dutch-Speaking Video Streaming Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm with a distinguished track record of connecting exceptional multilingual talent with world-class organisations across a wide range of industries. We specialise in identifying, placing, and supporting professionals who are ready to take the next step in their international careers. At Mercier Consultancy Group, we are committed to delivering outstanding candidate experiences and building long-lasting relationships rooted in trust, transparency, and mutual success.

Job Overview

Mercier Consultancy Group is proud to present an exciting Dutch-Speaking Video Streaming Customer Experts position in Bulgaria, offering Dutch-speaking professionals the opportunity to work remotely within Bulgaria for a leading name in the global streaming platforms industry. In this dynamic role, you will serve as a trusted point of contact for Dutch-speaking subscribers, helping them get the most out of their digital entertainment experience. If you are passionate about streaming platforms, thrive in a customer-focused environment, and are looking for Dutch-speaking jobs that combine flexibility with career growth, this is the opportunity you have been waiting for.

Key Responsibilities

Provide high-quality customer support to Dutch-speaking users of a premium video streaming platform via phone, email, and live chat channels.

Assist subscribers with account management inquiries, including subscription plans, billing issues, payment methods, and account access difficulties.

Troubleshoot and resolve technical issues related to streaming quality, device compatibility, app performance, and playback errors in a timely and professional manner.

Guide customers through platform features, content navigation, parental controls, and personalisation settings to enhance their overall viewing experience.

Accurately log all customer interactions, issue resolutions, and feedback within the internal CRM system to ensure consistent service quality and data integrity.

Escalate complex or unresolved technical and billing issues to the appropriate specialist teams, ensuring a seamless and efficient resolution process for the customer.

Stay up to date with new content releases, platform updates, and service changes on the streaming platform in order to provide accurate and relevant information to subscribers.

Proactively contribute to team performance goals and customer satisfaction targets, supporting a culture of excellence within the streaming platforms support environment.