Weekend Concierge (4pm-12am)

Job Overview

Join our team as a concierge and become the epitome of hospitality excellence for our residents. As a trusted ambassador of our community, your primary focus will be delivering exceptional customer service and ensuring every resident’s needs are met with care and professionalism. From warmly greeting guests to providing personalized assistance, you’ll be the friendly, reliable presence our residents depend on. If you have a passion for creating memorable experiences and enjoy making people’s lives easier, this role is a perfect fit. Apply now and be a key part of our commitment to outstanding service.

Key Responsibilities

Provide Class “A” customer service – Building a good rapport with tenants and going above and beyond whenever possible

Meet and greet all visitors such as tenants, guests and prospects

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

Respond to tenant questions and complaints in a timely manner

Ensure that only authorized individuals enter the building

Manage incoming phone calls and direct them to the appropriate destination

Coordinate reservation for amenity space, loading elevators and loading dock

Complete daily building walks, looking for maintenance items, reorganizing furniture/décor and cleaning up whenever needed

Work scheduled shifts

Perform other duties as needed

Qualifications

High School Diploma or equivalent (GED)

Strong customer service background

1 year of concierge or high-end customer service experience is preferred

Must be able to work weekends

Ability to work holidays required. Flexibility to pick up additional shifts, as needed

Proficient in Microsoft Office, particularly Outlook, Word and Excel

Outgoing personality with ability to relate to diverse group of people

Self-motivated and high energy

Strong problem-solving skills

Strong sense of urgency

Must be highly credible and trustworthy, and operate with high degree of integrity

Must hold oneself and others accountable and strive for a high level of excellence

Must have a positive, can-do attitude and be able to fuel growth and innovation

Must be customer-focused and results-oriented

Must want to continuously learn and develop

Exceptional oral and written communication skills

Ability to work well in a team establishing good working relationships with others

Ability to multitask and prioritize tasks with a strong attention to detail

Self-directed and able to work independently, with minimal supervision

Benefits

Compensation:

• Competitive Salary with Bonus Potential
• Generous Benefit Package: Medical, Dental, Vision, 401K Match, Life Insurance

Career Development

• Opportunities for Advancement within our expanding portfolio
• Annual Professional Development Funds to fuel your growth

Employee Perks (to name a few):

• Housing Discount
• Commuter Benefits
• Free Parking and EV charging
• Parental Leave Program
• Enjoy a Friendly Work Environment that values collaboration

*Note benefits vary depending on the function of your role

The wage range listed for this position reflects a reasonable estimate and considers multiple factors that influence compensation decisions. These may include, but are not limited to, your skills, experience, training, licensure, certifications, and the specific needs of the organization. The posted range does not reflect adjustments for geographic differentials tied to where the role may be filled.

At Comstock, it is not typical for a new hire to start at or near the top of the posted range. Compensation is determined based on the unique circumstances of each candidate.

You may also be eligible to participate in a discretionary annual incentive program. Any award under this program is subject to its rules and may depend on individual and organizational performance.

Virginia Compensation Range

$19 $21 USD